Pharmacy Support Specialist
3 weeks ago
Job Title: Pharmacy Support Specialist
Job Summary:
We are seeking a skilled Pharmacy Support Specialist to join our team at IQVIA INC (US10). As a Pharmacy Support Specialist, you will provide critical support to patients, pharmacies, and medical professionals through our Opus Health program.
Key Responsibilities:
- Field customer requests via telephone, email, fax, or other available means of contact to the Support Center
- Assess user issues and provide first-level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues to the appropriate area
- Recognize operational challenges and suggest recommendations to management, as necessary
Requirements:
- High School Diploma or equivalent
- Pharmacy Technician experience
- HIPAA certified
- Call center experience (3+ years preferred)
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish) is a plus
Working Conditions:
This is a 100% remote (work from home—WFH) contract role with IQVIA INC (US10) managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
Compensation:
The pay range for this role is $18.00 per hour.
Equal Employment Opportunity:
IQVIA INC (US10) is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness.
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