Service Desk Support Specialist
4 weeks ago
Service Desk Support Specialist
Apex Systems is seeking an experienced Service Desk Support Specialist to join our team in Seattle, WA. As a Service Desk Support Specialist, you will be responsible for resolving technical issues and providing exceptional customer service to our clients.
Key Responsibilities:
- Resolve service tickets in a timely and efficient manner
- Provide clear and concise documentation on resolution of each ticket
- Manage tickets in queue in accordance to established Service Levels
- Provide updates to customers at regular intervals on ticket status
Requirements:
- 3+ years of Service Desk or Desktop Support Experience
- Remote Phone Support Experience
- ServiceNow Experience
- A+ Certification
- Dell hardware certification
- Experience supporting HP printers
What We Offer:
As a Service Desk Support Specialist at Apex Systems, you will have the opportunity to work with a dynamic team and gain valuable experience in technical support. We offer a competitive pay rate and a chance to extend to a year.
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