Customer Experience Coordinator

2 weeks ago

Houston, Texas, United States Hartwig Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Care Specialist to join our team at Hartwig. As a key member of our operations team, you will play a critical role in ensuring the success of our customers by coordinating new capital equipment orders from purchase order through installation.

Key Responsibilities
  • Review, enter, and maintain data in proper systems and software, including CNC machine tool information, delivery information, and installation documentation.
  • Work closely with internal team members to coordinate expectations and installation schedules for customers on their machine tool and accessory orders.
  • Monitor shipment dates throughout the machine order process and proactively communicate changes and research missed ship dates as needed.
  • Provide proper installation preparation information to customers and Service Engineers prior to the installation date to ensure a smooth process.
  • Process all install paperwork and backups to the manufacturer.
  • Conduct customer introduction and follow-up calls and visits to establish and maintain good working relationships.
  • Participate in weekly team meetings, provide updates, and receive feedback.
  • Perform general office duties, including answering and directing incoming phone calls, sorting mail, and other administrative support as needed.
  • Assist in set-up and facilitation of training sessions, open houses, and other company functions.
  • Partner with the Regional President to assist in overall operational efficiencies of office workflow and facility.
Requirements
  • 4 years' experience working in a fast-paced customer service environment, preferably in manufacturing.
  • Strong interpersonal communication and customer relationship building skills.
  • Proficient in Microsoft Excel, Word, and Outlook.
  • Excellent attention to detail and follow-through.
  • Strong negotiation and persuasion skills.
  • Demonstrated problem-solving and decision-making ability.
  • Professionalism and ability to build long-term relationships with team members and customers.
About Hartwig

Hartwig's team of over 200 professionals throughout the U.S. is dedicated to helping manufacturers control and power the growth of their business. We provide a comprehensive first-year training program and ongoing professional development, as well as a full benefit package, including health, dental, vision, life, and disability insurances.

Compensation includes an annual salary, annual bonus, and a 401k program with a 20% match. With over 75 team members who have been with us 10 years or longer and over 12,000 machine installations since our founding in 1960, Hartwig has gained a reputation for superior service, integrity, and support.

We are an Equal Opportunity Employer-M/F/Veteran/Disability and welcome applications from qualified candidates without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

  • Customer Experience Coordinator

    2 weeks ago

    Houston, Texas, United States Hartwig Full time

    About the RoleHartwig is seeking a highly skilled Customer Care Specialist to join our team in Houston, TX. As a key member of our organization, you will play a critical role in ensuring the success of our customers by coordinating new capital equipment orders from purchase order through installation.Key ResponsibilitiesOrder Coordination: Review, enter, and...

  • Customer Experience Coordinator

    3 weeks ago

    Houston, Texas, United States Century Communities Full time

    About Century CommunitiesWe are a leading homebuilder and developer, dedicated to providing exceptional customer experiences and building a better way of life for our customers.Job SummaryThe Customer Service Coordinator will play a critical role in ensuring that our customers receive timely and professional support for all their service-related needs. This...

  • Customer Experience Coordinator

    3 weeks ago

    Houston, Texas, United States Century Communities Full time

    About Century CommunitiesWe are a leading homebuilder and developer, dedicated to providing exceptional customer experiences and building a better way of life for our customers.Job SummaryThe Customer Service Coordinator will play a critical role in ensuring that our customers receive timely and professional support for their warranty-related needs. This...

  • Customer Experience Liaison

    4 days ago

    Houston, Texas, United States Providers Choice Laboratory Full time

    Customer Experience CoordinatorAt Providers Choice Laboratory, we're revolutionizing laboratory testing and provider partnerships to ensure timely care for all patients. As a Customer Experience Coordinator, you'll be the first point of contact for our customers, ensuring a seamless experience with our products and services.Key Responsibilities:Respond...

  • Customer Experience Liaison

    2 weeks ago

    Houston, Texas, United States 3 Men Movers Full time

    Customer Experience Specialist =========================== **About the Role** ------------------- At 3 Men Movers, we're seeking a skilled Customer Experience Specialist to enhance customer satisfaction and loyalty. As a key member of our team, you'll play a vital role in creating mutually beneficial environments for our customers and our...

  • Patient Experience Coordinator

    2 weeks ago

    Houston, Texas, United States CommonSpirit Health Full time

    Job SummaryWe are seeking a highly organized and customer-service oriented individual to join our team as a Patient Experience Coordinator. In this role, you will be responsible for ensuring that our patients receive exceptional care and service.Key ResponsibilitiesEstablish a rapport with patients and families to determine and coordinate nutrition needs and...

  • Patient Experience Coordinator

    2 weeks ago

    Houston, Texas, United States Chi Full time

    {"title": "Patient Experience Coordinator", "content": "Job SummaryBaylor St. Luke's Medical Center is a leading healthcare provider that values patient-centered care. We are seeking a Patient Experience Coordinator to join our team.ResponsibilitiesEstablish a rapport with patients and families to determine and coordinate nutrition needs and...

  • Patient Experience Coordinator

    2 weeks ago

    Houston, Texas, United States CommonSpirit Health Full time

    Job SummaryWe are seeking a highly organized and customer-service oriented individual to join our team as a Patient Experience Coordinator. In this role, you will be responsible for ensuring that our patients receive exceptional care and service.Key ResponsibilitiesEstablish a rapport with patients and families to determine and coordinate nutrition needs and...

  • Customer Experience Manager

    3 weeks ago

    Houston, Texas, United States FlightSafety International Full time

    About FlightSafety InternationalFlightSafety International is a leading provider of professional aviation training and services to commercial, government, and military organizations worldwide.The company operates a fleet of advanced full-flight simulators and offers award-winning maintenance training at its Learning Centers and training locations in the...

  • Customer Experience Associate

    2 weeks ago

    Houston, Texas, United States Boxer Property Management Full time

    {"Job Title": "Customer Experience Associate", "Job Description": "Job SummaryWe are seeking a highly skilled and professional Customer Experience Associate to join our team at Boxer Property Management. As a key member of our Leasing and Property Management Teams, you will provide administrative support and be the face of our company, handling a high volume...

  • Customer Experience Representative

    24 hours ago

    Houston, Texas, United States Air Canada Full time

    Customer Experience SpecialistAir Canada is seeking a skilled Customer Experience Specialist to join our team at the Honolulu Airport. As a key member of our customer service team, you will be responsible for providing exceptional service to our passengers, ensuring their travel experience is seamless and enjoyable.Key Responsibilities:Provide customer...

  • Customer Experience Specialist

    2 weeks ago

    Houston, Texas, United States Andre Maule - State Farm Agent Full time

    About Our AgencyWe are a growth-oriented agency with a team of highly motivated individuals who are dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams.Job SummaryWe are seeking a vibrant individual who thrives on providing exceptional customer experiences and engaging with the public to make a...

  • Hospitality Experience Coordinator

    2 weeks ago

    Houston, Texas, United States Hines Full time

    About the RoleWe are seeking a highly skilled and experienced Hospitality Coordinator to join our team at Hines. As a key member of our hospitality team, you will play a vital role in promoting and supporting the workplace community, ensuring that occupants have an exceptional experience every day.Key ResponsibilitiesMeeting and Event Planning: Support event...

  • Customer Experience Representative

    3 weeks ago

    Houston, Texas, United States Josh Nazar Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for providing exceptional customer service and promoting our insurance and financial services products.Key Responsibilities:Customer Engagement: Forge lasting...

  • Hospitality Experience Coordinator

    2 weeks ago

    Houston, Texas, United States Hines Full time

    About the RoleWe are seeking a highly skilled and experienced Hospitality Coordinator to join our team at Hines. As a key member of our hospitality team, you will play a vital role in promoting and supporting the workplace community, ensuring that occupants have an exceptional experience every day.Key ResponsibilitiesMeeting and Event Planning: Support event...

  • Customer Service Coordinator

    15 hours ago

    Houston, Texas, United States HOLT Industrial Systems Full time

    Job Title: Customer Service CoordinatorHolt Industrial Systems is seeking a highly motivated and organized Customer Service Coordinator to join our team in Houston, Texas. As a key member of our service team, you will be responsible for ensuring seamless customer service delivery, coordinating daily work, and maintaining accurate records.Key...

  • Logistics and Customs Coordinator

    4 weeks ago

    Houston, Texas, United States Core Group Resources Careers Full time

    Core Group Resources is a premier recruitment firm in the United States, specializing in various sectors including marine offshore, finance, IT, renewables, and non-profit industries. Our extensive experience in executive search, staffing, and expertise identification sets us apart.Customs Logistic Coordinator OverviewIn the role of Shipping & Customs...

  • Logistics and Customs Coordinator

    4 weeks ago

    Houston, Texas, United States Core Group Resources Careers Full time

    Core Group Resources is a premier recruitment firm in the United States, renowned for its expertise across various sectors including marine offshore, finance, IT, renewables, and non-profit industries.Customs Logistic Coordinator OverviewIn the role of Shipping & Customs Officer, you will be responsible for overseeing, coordinating, and updating all Shipping...

  • Logistics and Customs Coordinator

    1 month ago

    Houston, Texas, United States Core Group Resources Careers Full time

    Core Group Resources is a premier recruitment firm in the United States. Founded by a graduate of a service academy with offshore experience, our expertise in the marine offshore sector, finance, IT, renewables, and non-profit sectors for executive search, staffing, and expertise identification is unparalleled.Customs Logistic Coordinator OverviewAs the...

  • Patient Experience Coordinator

    3 weeks ago

    Houston, Texas, United States Unavailable Full time

    About the RoleBaylor St. Luke's Medical Center is a world-renowned leader in research and clinical excellence, pushing the boundaries of healthcare through innovative treatments and cutting-edge technology. Our team is dedicated to delivering exceptional patient care and experiences, and we're seeking a skilled Hospitality Ambassador to join our team.Key...