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Customer Experience Coordinator

2 months ago

Houston, Texas, United States Century Communities Full time

About Century Communities

We are a leading homebuilder and developer, dedicated to providing exceptional customer experiences and building a better way of life for our customers.

Job Summary

The Customer Service Coordinator will play a critical role in ensuring that our customers receive timely and professional support for all their service-related needs. This position will work closely with our warranty and field teams to provide a seamless homebuying experience.

Key Responsibilities

  • Respond to and resolve customer inquiries and issues in a timely and professional manner.
  • Work closely with our warranty and field teams to ensure that all customer requests are met and exceeded.
  • Develop and maintain a thorough understanding of our warranty procedures and protocols.
  • Input work orders into our system and track progress to ensure timely completion.
  • Monitor trends in warranty service requests and provide reports to management as needed.
  • Follow up with customers to ensure satisfaction and resolve any outstanding issues.
  • Perform other duties as assigned by management.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficient in MS Office Suite and ability to learn new software programs.
  • High school diploma or equivalent required; college degree preferred.

What We Offer

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with employer match, and paid time off.