Electric Customer Service Representative

21 hours ago


Fenton, Missouri, United States Potts Electric, LLC Full time
Job Description

Potts Electric, LLC, a reputable electrical services company, is seeking a highly skilled Electric Customer Service Representative to provide exceptional customer experiences and drive business growth.

Key Responsibilities:

  • Convert incoming calls into booked service and maintenance appointments
  • Provide professional and helpful assistance to customers using a prepared script
  • Establish rapport and trust with customers, educating and assisting them with their needs
  • Renew membership programs for current members and sell membership programs to previous customers

Requirements:

  • Strong typing and clerical skills
  • Ability to conduct 30-50 calls per day
  • Excellent communication skills, including a pleasant phone demeanor
  • Organized with great attention to detail
  • Ability to work independently and as part of a team

About Potts Electric, LLC:

Potts Electric staff brings decades of experience in residential and commercial electrical repairs to the table. We are a family-owned company, bringing family values of honesty, integrity, and efficiency to every job we do. We provide services that range from an electrical inspection on a home a client is looking to purchase, to a complete retrofit of an older commercial building.

Our Company Culture:

We care about our employees' hobbies, families, and free time and make sure to provide an excellent work-life balance so that our employees can enjoy it all. Our company is always expanding and we create amazing new opportunities for our employees through paid education and tons of opportunities for advancement.

Work Schedule:

This full-time position works in-office Monday - Friday, 8:30 - 5:00 PM, as well as rotating on-call weekends, remotely.



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