Electric Service Support Specialist
1 week ago
Potts Electric, LLC is seeking a dedicated full-time Electric Customer Service Representative (CSR) to enhance our client interactions and schedule service appointments effectively. Are you known for your strong work ethic? Have you been on the lookout for an ideal office role? Would you like to be part of a reputable organization that appreciates your expertise? If this resonates with you, continue reading.
This customer service role offers a competitive salary ranging from $18-$22/hr, with weekly pay. We provide our employees with outstanding benefits, including comprehensive medical, dental, and vision insurance, short-term disability, AD&D, paid time off (PTO), paid holidays, and potential for additional employee benefits in the future. We are looking for a qualified CSR with a minimum of three years of experience. Familiarity with common electrical terminology such as panel, GFCI, tripped breaker, and outlet is essential. If this opportunity aligns with your career goals, we encourage you to consider this position.
ABOUT POTTS ELECTRIC, LLC
At Potts Electric, we bring years of expertise in both residential and commercial electrical services. As a family-owned business, we uphold values of honesty, integrity, and efficiency in every project we undertake. Our offerings range from electrical inspections for prospective home buyers to comprehensive retrofitting of older commercial properties. You can trust us to deliver quality work at an affordable price.
Our employees thrive in a supportive work environment. We prioritize our team members' personal interests, families, and leisure time, ensuring a healthy work-life balance. Our company is continuously growing, providing exciting new opportunities for professional development through paid training and numerous advancement possibilities. We actively recruit veterans and aim to support you in achieving your career aspirations.
A DAY IN THE ROLE OF AN ELECTRIC CUSTOMER SERVICE REPRESENTATIVE (CSR)
In this vital customer service position, you will play a key role in our business's growth. Your daily objective will be to convert incoming calls into scheduled service and maintenance appointments. Always maintaining a professional demeanor, you will efficiently manage service inquiries using our established scripts. Your customer service skills will enable you to build rapport and trust with clients, providing them with the assistance they require.
In addition to scheduling service calls, you will also focus on renewing existing membership programs and promoting our membership options to past customers. Your drive for success will allow you to earn bonuses for each membership sold, and you will find fulfillment in helping clients receive the support they need while contributing to our company's success.
QUALIFICATIONS FOR AN ELECTRIC CUSTOMER SERVICE REPRESENTATIVE (CSR)
- Proficient typing and clerical abilities
- Willingness to handle approximately 30-50 calls daily
- Comfortable communicating over the phone
- Competent in using phones, cell phones, and other office technologies
Do you possess strong communication skills and a pleasant phone presence? Are you organized with a keen eye for detail? Can you work independently as well as collaboratively? Do you excel in a fast-paced setting? Are you adept at resolving customer inquiries and closing sales? If so, you may be an excellent fit for this customer service role.
WORK SCHEDULE FOR AN ELECTRIC CUSTOMER SERVICE REPRESENTATIVE (CSR)
This full-time customer service position operates in-office Monday - Friday, 8:30 AM - 5:00 PM, with rotating on-call weekends.
ARE YOU READY TO TAKE THE NEXT STEP IN YOUR CAREER?
If you believe you have the right skills for this customer service role, we encourage you to complete our initial 3-minute, mobile-friendly application. We look forward to connecting with you.
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