Electrical Customer Support Specialist

2 weeks ago


Fenton, Missouri, United States Potts Electric, LLC Full time
Job Overview

Potts Electric, LLC is seeking a dedicated full-time Electrical Customer Support Specialist to enhance our clients' experience and manage service appointments effectively. Are you known for your strong work ethic? Are you looking for a fulfilling office role within a reputable organization that appreciates your expertise? If this resonates with you, we encourage you to explore this opportunity.

This position offers a competitive salary ranging from $18-$22/hr, with weekly pay. Our company provides exceptional benefits, including comprehensive medical, dental, and vision coverage, short-term disability, paid time off (PTO), paid holidays, and potential for additional employee benefits in the future. We are looking for a qualified candidate with at least three years of experience in customer service, particularly someone familiar with common electrical terminology such as panel, GFCI, tripped breaker, and outlet.

ABOUT POTTS ELECTRIC, LLC

With decades of expertise in both residential and commercial electrical services, Potts Electric is a family-owned business that prioritizes values such as honesty, integrity, and efficiency. Our services range from electrical inspections for prospective home buyers to comprehensive retrofitting of older commercial properties. We are committed to delivering quality work at affordable prices.

Our employees enjoy a supportive and family-oriented culture. We value our team members' personal interests and family lives, ensuring a healthy work-life balance. As our company continues to grow, we offer exciting opportunities for professional development through paid training and advancement. We actively recruit veterans and are dedicated to helping our employees achieve their personal and professional aspirations.

A DAY IN THE LIFE OF AN ELECTRICAL CUSTOMER SUPPORT SPECIALIST

In this pivotal role, you will contribute significantly to our company's growth. Your daily objective will be to convert incoming calls into scheduled service and maintenance appointments. With a professional demeanor, you will manage customer inquiries using our established scripts. Your customer service skills will enable you to build rapport and trust with clients, providing them with the assistance they require.

In addition to booking appointments, you will also focus on renewing membership programs for existing clients and promoting these programs to past customers. Your drive for success will be rewarded with bonuses for each membership sold, and you will find fulfillment in helping clients while supporting the company's growth.

QUALIFICATIONS FOR AN ELECTRICAL CUSTOMER SUPPORT SPECIALIST

  • Proficient typing and clerical abilities
  • Willingness to handle approximately 30-50 calls daily
  • Strong verbal communication skills
  • Competence in using telecommunication devices and office technology

Do you possess excellent communication skills and a friendly phone presence? Are you detail-oriented and organized? Can you work independently as well as collaboratively? Do you thrive in a dynamic environment and excel at resolving customer inquiries? If you answered yes to these questions, this position may be a great fit for you.

WORK SCHEDULE FOR AN ELECTRICAL CUSTOMER SUPPORT SPECIALIST

This full-time role requires in-office work from Monday to Friday, 8:30 AM to 5:00 PM, with rotating on-call weekends.



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