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Medical Support Specialist

2 months ago

Sandy, United States Concentra Career Choice Full time
Job Summary

We are seeking a highly skilled and compassionate Medical Support Specialist to join our team at Concentra Career Choice. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and supporting our clinical team.

Key Responsibilities
  • Perform routine medical and testing procedures under the direct supervision of our treating clinicians.
  • Support our registration and referral management processes as needed.
  • Deliver high-quality, one-on-one patient care in a fast-paced environment.
  • Ensure every patient receives a positive experience from our welcoming, respectful, and skilled colleagues.
Responsibilities
  • Conduct Department of Transportation (DOT) and Non-DOT drug and alcohol testing.
  • Prepare patients for physical examinations, including vital signs and ancillary testing.
  • Perform rapid screening tests, such as influenza, strep, and glucose testing.
  • Assist providers during examinations and treatments.
  • Perform routine medical procedures as ordered by our treating clinicians.
  • Triaging emergent patients as needed.
  • Prepare and assist clinicians with procedure setup and injury care.
  • Apply bandages, dressings, and splints as ordered by our treating clinicians.
  • Dispense medications and DME as ordered by our treating clinicians, in accordance with state regulations.
  • Complete quality assurance activities on equipment and medical devices.
  • Maintain supplies, clean rooms and equipment, and stock exam rooms.
  • Maintain and operate all medical devices and equipment, including calibration and record keeping.
  • Notify our supervisor immediately if equipment is not functioning properly, supplies are needed, or the facility is not operating as expected.
  • Partner with center leadership to assist with patient flow and volume.
  • Keep patients informed of expected wait times during all aspects of the center visit.
  • Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping.
  • Ensure accuracy in documentation.
  • Perform front office duties, including greeting patients, obtaining authorization, checking in/out, communicating wait times, and answering multi-line telephone systems.
  • Follow HIPAA guidelines and safety rules.
  • Attend center staff meetings or huddles as required.
  • Assist in maintaining a neat, clean, and orderly appearance throughout the facility.
  • Complete any applicable training, including clinical competency training.
Qualifications
  • Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations.
Job-Related Experience
  • Customarily has at least six months or more of medical assistant experience.
  • Knowledge of medical procedures and medical terminology.
  • Working knowledge of occupational medicine requirements (state specific) preferred.
Job-Related Skills/Competencies
  • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility.
  • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions.
  • Outstanding customer service skills, as well as the ability to deal with people in a manner that shows tact and professionalism.
  • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
  • Able to communicate both verbally and in writing in a clear and professional manner.
  • Teamwork focus with peers and center leadership team; ability to maintain working relationships with all levels of colleagues.
  • Must participate in initial and ongoing training as required.
  • Obtain all certifications required of Medical Support Specialists, including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection.
  • Intermediate knowledge of Microsoft Office, such as Word, Excel, Outlook, and entry of data into various systems/applications.