Front Desk Representative

3 days ago


Springfield, Illinois, United States Big Cedar Lodge Full time

About Big Cedar Lodge

Big Cedar Lodge is a premier resort destination in the heart of the Ozark Mountains. We offer an unparalleled guest experience, with stunning natural beauty, world-class amenities, and exceptional service.

Job Summary

We are seeking a highly skilled Front Desk Representative to join our team. As a key member of our front office staff, you will be responsible for delivering exceptional customer service, ensuring smooth check-in and check-out processes, and maintaining accurate records.

About the Role

  • Provide warm and welcoming service to guests, ensuring their stay is memorable and enjoyable.
  • Maintain up-to-date knowledge of resort services, activities, and local attractions to provide expert recommendations.
  • Process guest arrivals and departures efficiently, ensuring seamless transitions.
  • Manage guest inquiries, complaints, and feedback in a professional and courteous manner.
  • Collaborate with colleagues to ensure consistent and high-quality service delivery.
  • Perform administrative tasks, including data entry, record-keeping, and report generation.

Requirements

  • Bachelor's degree or equivalent in Hospitality, Business, or related field.
  • Previous front desk experience in a hospitality setting, preferably with leadership or supervisory responsibilities.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to work effectively in a fast-paced environment, handling multiple tasks and priorities.

What We Offer

  • A competitive salary range of $40,000 - $55,000 per year, based on experience and qualifications.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for career growth and professional development within our dynamic organization.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application, including your resume and cover letter, to our online portal.


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