Front Desk Associate

7 days ago


Springfield, Illinois, United States Springfield Lodging LLC Full time
Hotel Front Desk Clerk Job Description

We are seeking a professional and courteous individual to join our team as a Hotel Front Desk Clerk at the Country Inn & Suites in Springfield.

Job Summary: The successful candidate will be responsible for providing exceptional guest service, processing hotel registrations and transactions, and maintaining a positive and professional attitude in all interactions.

Key Responsibilities:

  • Assist guests with a high level of professionalism and courtesy
  • Process hotel registrations and transactions efficiently and accurately
  • Maintain confidentiality of all guest information
  • Stay current on hotel accommodations, services, and local attractions
  • Perform all guest accounting functions according to established procedures
  • Adhere to all established credit and inventory control procedures
  • Demonstrate effective sales techniques to maximize occupancy and average rate
  • Operate the telephone system according to brand standards
  • Receive and process reservations accurately
  • Monitor and maintain the lobby area and perform laundry duties as needed
  • Act as manager on duty in the absence of the General Manager and/or Guest Service Manager
  • Understand and apply all hotel safety and security procedures

Requirements:

  • Must have the ability to provide professional and courteous guest service
  • Must have good time management skills and the ability to work with minimal supervision
  • Must have good organizational skills, the ability to multitask, and strong attention to detail
  • Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing
  • Customer service experience is preferred but not required

Estimated Salary: $35,000 - $45,000 per year

About Us: Springfield Lodging LLC is committed to providing exceptional guest experiences and a safe and secure environment for our employees and guests. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.


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