Front Desk Associate
7 days ago
We are seeking a professional and courteous individual to join our team as a Hotel Front Desk Clerk at the Country Inn & Suites in Springfield.
Job Summary: The successful candidate will be responsible for providing exceptional guest service, processing hotel registrations and transactions, and maintaining a positive and professional attitude in all interactions.
Key Responsibilities:
- Assist guests with a high level of professionalism and courtesy
- Process hotel registrations and transactions efficiently and accurately
- Maintain confidentiality of all guest information
- Stay current on hotel accommodations, services, and local attractions
- Perform all guest accounting functions according to established procedures
- Adhere to all established credit and inventory control procedures
- Demonstrate effective sales techniques to maximize occupancy and average rate
- Operate the telephone system according to brand standards
- Receive and process reservations accurately
- Monitor and maintain the lobby area and perform laundry duties as needed
- Act as manager on duty in the absence of the General Manager and/or Guest Service Manager
- Understand and apply all hotel safety and security procedures
Requirements:
- Must have the ability to provide professional and courteous guest service
- Must have good time management skills and the ability to work with minimal supervision
- Must have good organizational skills, the ability to multitask, and strong attention to detail
- Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing
- Customer service experience is preferred but not required
Estimated Salary: $35,000 - $45,000 per year
About Us: Springfield Lodging LLC is committed to providing exceptional guest experiences and a safe and secure environment for our employees and guests. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.
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