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Hotel Front Desk Agent
1 month ago
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Bookkeeping: keep accurate records of all hotel guest account information
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Communicate with housekeeping to make sure guest rooms are ready
- Field customer complaints when necessary
- Well-versed in taking telephone calls and handling stressful situations
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Working knowledge of Microsoft Office and reservation management systems
- Must have graduated high school, received a GED or equivalent
- 1+ year of hotel industry experience or related job preferred
We're off I-395/I-95, across the street from Springfield Town Center mall. Fort Belvoir military base is nine miles away and we're a half-hour drive from Washington DC. We offer a free shuttle to and from Franconia-Springfield Metro Station, less than two miles away. We have a fitness center and free parking...WiFi's on us
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