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Customer Success Manager

1 month ago

Cincinnati, Ohio, United States Unlimited Systems Full time
About Unlimited Systems

Unlimited Systems is a leading provider of healthcare technology solutions, dedicated to simplifying revenue cycle management for specialty healthcare providers. With over two decades of experience, we have developed market-leading technology solutions that automate complex tasks, reduce manual effort, and accelerate cash flow.

Job Summary

We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Customer Success department, you will be responsible for establishing and building strong working relationships with business leaders at all levels, monitoring and analyzing customer data, and proactively identifying trends to create solutions that benefit our clients.

Key Responsibilities
  • Increases customer satisfaction, loyalty, and advocacy
  • Establishes and builds strong working relationships with business leaders at all levels
  • Monitors and analyzes customer data, financial metrics, and service metrics to proactively identify trends and create solutions to intervene on clients behalf
  • Works with project teams to uncover and avoid problems during the client onboarding process
  • Gathers feedback and recommendations from customers to help develop new product features
  • Hosts standing calls with clients to report on system performance, service level, and special initiatives
  • Coordinates ongoing communication of best practices, solutions, and software enhancements to clients
  • Leads client escalations to resolution, responding with a standardized escalation process
  • Acts as an escalation point for internal teams and assists with client-facing communication
  • Leads both customers and internal executives and managers on key initiatives
Requirements
  • Bachelor of Business Administration degree or relevant field required
  • Eligible to work in the United States without visa sponsorship
What We Offer
  • Full-time position base salary commensurate with skills/experience plus travel incentive(s)
  • Structured annual bonus program
  • Company matching 401(k)
  • Health and Dental insurance premiums paid in full by Unlimited Systems
Perks
  • Recognized Top Workplace
  • Hybrid work environment primarily work from home with intermittent in-office touchpoints
  • Professional training opportunities
  • Fun team-building and community involvement activities
  • Modern office with company-provided beverages
  • Fitness, entertainment, dining, and shopping options near office headquarters

Unlimited Systems is a drug-free and non-smoking work environment. We require a background check and initial/random drug screening for all members of our professional staff. To learn more about our company, services, and products, visit our website.