Customer Service Director
4 weeks ago
StandardAero is seeking a dynamic and experienced Director of Customer Service to lead and oversee the strategic planning, execution, and optimization of our Customer Service function.
Key Responsibilities- Develop and implement effective customer service strategies, processes, and policies to ensure the highest level of customer satisfaction.
- Provide visionary leadership, mentorship, and guidance to a diverse team of customer service representatives on meeting targets for turn time, invoicing, and other performance measures.
- Foster strong partnerships and collaboration with senior leaders, including Sales, Finance, Operations, Supply Chain, Quality, Engineering, to align operational efforts and drive holistic business success.
- Analyze customer feedback and data to identify areas for improvement and innovation.
- Handle escalated customer issues and complaints, providing solutions in a timely manner.
- Develop and maintain business relationships with customers, overseeing and participating in customer-related visits and functions.
- Manage Trade Working Capital (TWC) by continually reducing shipped-not-invoiced and aged work-in-progress measures of performance.
- Act as a liaison between customers and operations regarding contractual requirements, status of work, pricing, scheduling, shipping, settlement of customer complaints, and reviewing & coordinating all contract work for the business to ensure adherence to the contract.
- Bachelor's degree in Business Administration, or a related field; MBA or advanced degree preferred.
- Previous MRO experience preferred.
- Proven experience in a senior customer service role, with at least 10-12 years of progressive leadership experience.
- Strong strategic thinking, problem-solving, and decision-making skills.
- Excellent interpersonal, communication, and team-building abilities.
- Experience in a fast-paced, dynamic industry is highly desirable.
- Strong analytical skills with the ability to use data to drive insights and decisions.
- Comprehensive Healthcare.
- 401(k) with 100% company match; up to 5% vested.
- Paid Time Off starting on day one.
- Bonus opportunities.
- Health- & Dependent Care Flexible Spending Accounts.
- Short- & Long-Term Disability.
- Life & AD&D Insurance.
- Learning & Training opportunities.
At StandardAero, we offer a supportive environment that celebrates diversity and promotes inclusivity. We invite you to bring your authentic self to our team and experience our welcoming culture.
-
Customer Service Representative
1 month ago
Cincinnati, Ohio, United States Fortis Colleges and Institutes Full timeAbout the RoleFortis College in Cincinnati, Ohio is seeking a highly skilled and professional Front Desk Coordinator to provide exceptional customer service to our students, employees, and visitors. As a key member of our team, you will be responsible for creating a positive first and last impression of our campus.Key ResponsibilitiesAnswer and route...
-
Shopper Marketing Director
4 weeks ago
Cincinnati, Ohio, United States INCPG Full timeJob Title: Shopper Marketing Director - Customer Loyalty ExpertAbout the Role:This is an outstanding opportunity for a Thought Leader in the growing Loyalty and Customer Centric Marketing space. As a Shopper Marketing Director, you will be responsible for developing and executing strategies that drive customer loyalty and retention.Key Responsibilities:*...
-
Social Services Director
1 month ago
Cincinnati, Ohio, United States Clifton Healthcare Center Full timeDirector of Social ServicesClifton Healthcare Center is seeking a Director of Social Services who can lead our team in providing exceptional psychosocial care to our residents. As a licensed social worker, you will be responsible for developing and maintaining a good working rapport with other direct caregivers to ensure the residents' psychosocial...
-
Food Service Director
4 weeks ago
Cincinnati, Ohio, United States TriHealth Rehabilitation Hospital Full timeJob SummaryThe Director of Food & Nutrition is responsible for managing and coordinating the operations of the Food and Nutrition Department at TriHealth Rehabilitation Hospital. This includes overseeing food service and nutritional care to promote optimal patient care while providing exemplary customer service.Key ResponsibilitiesPlan, organize, and...
-
Social Services Director
1 month ago
Cincinnati, Ohio, United States Seasons Retirement Community Full timeJob Title: Social Services DirectorSeasons Retirement Community is seeking a highly skilled and compassionate Social Services Director to join our team. As a key member of our leadership team, you will be responsible for guiding community staff in matters of residency advocacy, protection, and promotion of resident rights.Key Responsibilities:Apply...
-
Social Services Director
4 weeks ago
Cincinnati, Ohio, United States A-Line Staffing Solutions Full timeJob Title: Director of Social ServicesJob Summary:A-Line Staffing Solutions is seeking a highly skilled Director of Social Services to join our team. The successful candidate will be responsible for leading our social services department and providing exceptional care to our patients and their families.Key Responsibilities:- Develop and maintain a...
-
Director, Client Service USA
4 weeks ago
Cincinnati, Ohio, United States Advantage Group Full timeJob Title: Director, Client Service USAJob Description:At Advantage Group International, we are seeking an ambitious and client-centered Director, Client Service USA to join our team.Our Mission:We believe that businesses work better together when they commit to actively listening and responding to each other's feedback.Key Responsibilities:* Develop...
-
Food Service Director
4 weeks ago
Cincinnati, Ohio, United States Taher Full timeJob SummaryWe are seeking a highly motivated and experienced Food Service Director to join our team at Taher, Inc. As a key member of our food service management company, you will be responsible for overseeing the daily operations of our K-12 school lunch program. This includes managing client and community relationships, budgets, and P L. Your culinary...
-
Director of Memory Care Services
1 month ago
Cincinnati, Ohio, United States Wellspring Health Care Center Full timeJob Title: Director of Memory CareWellspring Health Care Center is seeking a compassionate and experienced Director of Memory Care to lead our Memory Care department. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our Memory Care program, ensuring that our residents receive the highest level of care and...
-
Food Service Director
4 weeks ago
Cincinnati, Ohio, United States Taher Full timeJob Summary: Taher, Inc. is seeking a highly motivated and experienced Food Service Director to join our team. As a key member of our operations team, you will be responsible for overseeing the daily management of our K-12 school lunch program. This includes managing client and community relationships, budgets, and P L. Your culinary knowledge and meal...
-
Technical Director
4 weeks ago
Cincinnati, Ohio, United States ITA Audio Visual Solutions Full timeJob DescriptionOverviewTo ensure exceptional service delivery to clients while maintaining operational efficiency, intradepartmental communication, and cohesive relationships within the company.RoleThe Technical Director is responsible for the successful delivery of ITA Audio Visual Solutions' products and services to customers through the efficient use of...
-
Director of Operations
3 weeks ago
Cincinnati, Ohio, United States AccorHotel Full timeDirector of Operations Job DescriptionCompany DescriptionAt AccorHotel, we're passionate about delivering exceptional customer experiences. As a Director of Operations, you'll play a key role in leading our hotel's operations, ensuring seamless guest experiences, and driving business growth.Key Responsibilities:Operations Management: Oversee the day-to-day...
-
Director of Medical Health Services
4 weeks ago
Cincinnati, Ohio, United States Kettering Health Full timeJob DescriptionJob Title: Director of Medical Health ServicesJob Summary:Kettering Health is a not-for-profit system of 13 medical centers and over 120 outpatient facilities serving southwest Ohio. We are committed to transforming the healthcare experience with high-quality care for every stage of life.Key Responsibilities:Provide leadership presence for...
-
Career Development System Services Director
4 weeks ago
Cincinnati, Ohio, United States Insights Training Group Full timeJob Type: Full-timeDescriptionWe are seeking a highly skilled and experienced professional to fill the role of Career Development System Services Director at the Insights Training Group LLC. As a key member of our team, you will be responsible for overseeing the operation of Career Development, Academics, CTT training, Outreach and Admissions, Career...
-
Customer Service Officer
4 weeks ago
Cincinnati, Ohio, United States Acosta Group Full timeJob Summary:We are seeking a highly skilled Customer Service Officer to oversee the training and implementation of Customer Service functions for selected Top Customers within the region. This role is responsible for the Customer Service functions for all assigned lines, working closely with the Customer Service Supervisor to maintain work schedules,...
-
Customer Service Representative
4 weeks ago
Cincinnati, Ohio, United States WesBanco Bank, Inc Full timeJob Summary:The WesBanco Contact Center is seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer support and resolving customer inquiries related to bank products and services.Key Responsibilities:Respond to and resolve inbound customer...
-
Customer Service Representative
1 month ago
Cincinnati, Ohio, United States Medacare Transportation Inc. Full timeJob Title: Customer Service RepresentativeAt Medacare Transportation Inc., we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that...
-
Customer Service Liaison
1 month ago
Cincinnati, Ohio, United States Fresh Form Draft Full timeAbout the Role:As a Customer Service Representative at Fresh Form Draft, you will be the first point of contact for our clients, ensuring exceptional customer service and satisfaction. You will handle customer inquiries, resolve issues, and provide information about our products and services. This role is ideal for someone with strong communication skills...
-
Customer Service Representative
1 month ago
Cincinnati, Ohio, United States DuBois Chemicals Full timeCustomer Service RepresentativeWe're seeking a highly skilled Customer Service Representative to join our team at DuBois Chemicals. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our internal and external customers.Key Responsibilities:Process customer orders accurately and promptly, ensuring timely...
-
Customer Service Representative
4 weeks ago
Cincinnati, Ohio, United States Domino's Pizza LLC Full timeAbout the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional...