Customer Service Representative

4 weeks ago

Cincinnati, Ohio, United States Insight Global Full time

Key Responsibilities:

We are seeking a highly skilled Client Service Consultant to join our Enterprise Engagement Center in Downtown Cincinnati. As a Client Service Consultant, you will be responsible for providing exceptional customer service to our clients via telephone, written correspondence, email, or online chat.

Key Responsibilities:

  • Review and analyze policy data to resolve client inquiries or concerns.
  • Provide professional and courteous service, including diffusing escalated clients to resolve concerns.
  • Proactively seek resolution to client issues and use solid judgment in recognizing the need to escalate situations to management.
  • Maintain accurate information and documentation in Salesforce Customer First Platform.
  • Utilize multiple administration systems to service clients.
  • Proactively conduct outbound calls to follow up on previous client concerns to ensure issues were resolved accurately and timely.
  • Analyze client trends to identify and mitigate risk to the Enterprise.
  • Develop and maintain comprehensive knowledge of state regulations, required forms, policy details, processes, current and discontinued products, etc.
  • Develop and maintain positive working relationships with internal and external clients.
  • Identify cross-selling opportunities and utilize tailored approaches to secure sales leads.
  • Proactively conduct conservation efforts to retain business.
  • Process all work requests received through Imaging from various departments within established service levels.
  • Identify system or procedural problems and recommend improvements to benefit clients or home office associates.
  • Service walk-in clients to the Home Office.

Requirements:

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will also need to have a strong understanding of state regulations and policies, as well as the ability to maintain accurate information and documentation.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

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