Patient Experience Coordinator

3 days ago


Chicago, Illinois, United States Oak Street Health Full time
About the Job">

The Patient Experience Coordinator will be responsible for leading market operations in providing exceptional patient care and a positive work environment. This includes building a culture of engagement, demonstrating the Oaky Values and Service Behaviors at all times, and hiring, training, supervising, coaching, mentoring, and managing a multi-disciplinary team.

Key Responsibilities

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  • Drive results for patients in Oak Street Health's care model by ensuring that standard meetings, huddles, and best practices for preventive care are being followed
  • Support the care team in achieving a variety of patient experience, clinical outcomes, and team member experience metrics
  • Build dyad relationships with Medical Directors to lead markets and make collaborative decisions that support the best interests of patients and care teams

Requirements

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  • Bachelor's Degree in a related field
  • A supportive attitude toward our patient population of older adults
  • A flexible and positive attitude, including being comfortable with ambiguity
  • Able to handle confidential information with discretion

Why Join Us?

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We offer a competitive salary of $95,000 per year, as well as benefits such as paid vacation, sick time, and investment/retirement 401K match options. Our innovative care model is centered right in our patients' communities, and focused on the quality of care over volume of services.



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