Close Support Specialist

7 days ago

Herndon, Virginia, United States Arcadia Strategy Group LLC Full time
Job Summary:

We are seeking a skilled Close Support Technician to join our team at Arcadia Strategy Group LLC. As a key member of our IT support team, you will be responsible for providing timely and dependable desktop and access administration support, as well as problem resolution within the team.

Key Responsibilities:

  • Provide technical support and problem resolution for customers using mainframe, LANs, PCs, and printers
  • Analyze and levy customer requirements to the appropriate technical business unit
  • Interact with customers on-site in response to IT requests and problem resolution
  • Resolve technical issues relating to multiple operating environments and various hardware issues
  • Work closely with customers' IT needs and/or problems to ensure they are diagnosed and resolved in a timely fashion
  • Coordinate projects with appropriate service providers and customers, identify / resolve project issues, and keep customers / project team members informed of projects' statuses
  • Provide access administration services, including providing customers access to project-specific applications, databases, and shared files

Requirements:

  • Entry, Mid, and Senior level role, as determined by experience
  • Bachelor's degree in relevant field or additional years' experience in lieu of degree
  • Excellent interpersonal and customer service skills
  • Ability to successfully plan, coordinate, track, and execute multiple tasks with competing priorities
  • Ability to work independently and in a team environment with minimum supervision
  • Ability to explain rules, procedures, and technical information clearly and accurately, both verbally and in writing
  • Demonstrate ability to follow-through on assigned tasks
  • Ability to execute multiple tasks in an independent manner
  • Willingness to get hands dirty, move equipment, and capable of lifting 20 lbs
  • Current TS/SCI + polygraph

Benefits:
At Arcadia Strategy Group LLC, we recognize and reward your contributions. Our benefits for full-time employees include employer-sponsored health insurance, matching 401k retirement plan, and paid leave.

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