Administrative Reception Specialist

2 weeks ago

Baltimore, Maryland, United States Northwest Center Full time


Are you interested in advancing your career in the reception sector? Northwest Center is seeking Corporate Receptionists to provide exceptional customer service at our facilities. In this role, you will be responsible for a variety of administrative duties, including welcoming and checking in visitors, issuing identification badges, offering resources, and assisting with various projects. As the initial point of contact for many guests and staff, you will be instrumental in delivering a memorable, customer-focused experience through every interaction.

Moreover, you will be contributing to Northwest Center, a non-profit organization dedicated to supporting individuals with disabilities. Take pride in knowing that your efforts help promote equal opportunities for individuals with disabilities through our comprehensive programs in therapy, education, and employment.

If you are a proactive individual with a background in customer service, we encourage you to consider this opportunity.
Key Responsibilities:
  • Manage the opening and closing of service locations, ensuring the reception area is tidy and welcoming.
  • Greet all visitors and employees in a friendly, professional manner.
  • Issue visitor badges and assess the purpose of visits, notifying the relevant personnel.
  • Provide services to guests, including luggage storage and transportation arrangements.
  • Assist with the recruitment process by managing Non-Disclosure Agreements (NDAs) and ensuring compliance.
  • Guide new hires and temporary staff to the appropriate offices for employee badging.
  • Handle incoming calls, assess needs, and connect callers to the correct department.
  • Respond to reception emails promptly and manage communication effectively.
  • Maintain the display of customer posters in compliance with company procedures.
  • Oversee the distribution of equipment, including projectors, and manage reservation requests.
  • Distribute employee paychecks while ensuring proper documentation.
  • Keep track of reception supplies and notify supervisors when orders are necessary.
  • Assist employees with catering deliveries as needed.
  • Create tickets for facility-related issues and coordinate with security when necessary.
Who You Are:
  • At least one year of experience in customer service, administrative support, or a call center environment.
  • U.S. Citizenship is required for certain facilities.
  • Exceptional customer service skills with the ability to prioritize tasks effectively.
  • Strong communication skills, capable of de-escalating customer concerns.
  • Excellent problem-solving and critical thinking abilities.
  • Familiarity with organizational policies and procedures.
Working Conditions:
  • Ability to lift and carry items weighing up to 50 pounds.
  • Willingness to work within a flexible schedule to accommodate business needs.
  • This environment is pet-friendly, and individuals with allergies to dogs may find it challenging.
Northwest Center is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance during the application or interview process, please reach out to us.

At Northwest Center, we celebrate diversity and inclusion, striving to create an equitable workplace for all individuals. We believe in the importance of curiosity and critical thinking in fostering a collaborative environment where everyone can thrive.

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