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Customer Support Representative

2 months ago


Overland Park, Kansas, United States Uhlig Full time
Job Summary

We are seeking a skilled and customer-focused Customer Support Specialist to join our team at Uhlig LLC. As a key member of our residential division, you will play a vital role in providing exceptional support to our nationwide user base of advanced publishing systems.

Key Responsibilities

• Provide timely and effective resolution of phone and email inquiries regarding our products and services

• Assist property managers, real estate agents, title/escrow agents, mortgage processors, prospective buyers, and homeowners with selecting products on our web-based ordering systems

• Ensure timely delivery of products based on state regulatory requirements

• Act as a liaison between our clients and web-based users

• Maintain up-to-date and accurate documentation of inquiries, events, and transactions in our proprietary system

Requirements

• At least two years of experience in the mortgage, title, and/or real estate industries

• A bachelor's degree is preferred, or equivalent work experience with excellent references

• Strong interpersonal skills, ability to articulate and explain our products and solutions, and resourcefulness and problem-solving skills

• Proficiency with Internet tools, telephone systems, and software, including Microsoft Word and Excel

What We Offer

• A comprehensive benefits package, including medical, dental, life, and long-term disability insurance, and a 401(k) with matching

• Opportunities for continuing work-related education and career advancement

• A modern, technologically advanced office environment that promotes a courteous and collaborative culture

Location

Overland Park, KS

Travel

None