Customer Support Specialist

4 days ago


Anaheim, California, United States Marathon HVAC Service, Inc Full time

Customer Support Specialist - HVAC at Marathon HVAC Service, Inc. We're seeking a highly skilled professional to join our team in Anaheim, CA. As a Customer Support Specialist, you will be the primary point of contact for our customers, managing inquiries and facilitating service requests.

This is a full-time position, working Monday to Friday from 8 AM to 5 PM. The estimated annual salary for this role is $35,000 - $40,000 based on experience.

About Our Company

Marathon HVAC Services is a legacy built on a foundation of family values and unwavering commitment to excellence. Since our inception in 1990, we have grown into a company that values hard work, integrity, and a passion for delivering exceptional service.

We offer a competitive benefits package, including health and dental insurance, a 401(k) with matching contributions up to 4%, paid time off (PTO), uniforms, use of a company vehicle and phone, and growth opportunities.

Responsibilities

The Customer Support Specialist - HVAC will be responsible for:

  • Answering phone calls and making outgoing calls
  • Scheduling appointments
  • Ensuring prompt and efficient service

This role requires strong organizational skills and attention to detail, as well as excellent communication skills and a proactive approach to problem-solving. Familiarity with ServiceTitan software is preferred, but not required.



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