Acumatica Technical Support Specialist
3 days ago
Shapco Inc is seeking an experienced ERP/IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and expertise in Acumatica software configuration, customization, and troubleshooting. This role requires strong analytical and problem-solving skills, as well as excellent communication and collaboration abilities.
**Key Responsibilities:**
- Provide technical assistance and support to Acumatica-related issues to end users.
- Prioritize incoming calls to the Help Desk via Teams, telephone, and email to ensure courteous, timely, and effective resolution to end-user ACM issues.
- Assist in administering, configuring, and maintaining Acumatica to ensure optimal performance.
- Ensure data integrity and security within the ERP system.
**Requirements:**
Associate degree in Business Management, Information Technology, Accounting, or equivalent work experience preferred. Proven support experience as an ERP Support Specialist or in a similar role in a manufacturing or organization with multiple locations.
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