Hotel Operations Manager
7 days ago
Job Summary:
We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Hilton Hotels & Resorts. As a key member of our hotel's management team, you will be responsible for overseeing the daily operations of our Housekeeping department, ensuring that our guests receive the highest level of service and satisfaction.
Key Responsibilities:
- Manage and coordinate the daily activities of the Housekeeping department, including staff scheduling, training, and performance evaluations.
- Develop and implement effective strategies to improve guest satisfaction and loyalty, while maintaining high levels of cleanliness and quality standards.
- Collaborate with other hotel departments, such as Front Office and Food and Beverage, to ensure seamless operations and excellent guest experiences.
- Monitor and control departmental expenses, ensuring that we meet our financial targets and maintain a high level of profitability.
- Stay up-to-date with industry trends and best practices, and implement new ideas and initiatives to drive continuous improvement and excellence.
Requirements:
- Minimum 3 years of experience in hotel operations, preferably in a management role.
- Proven track record of success in managing and leading high-performing teams.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and external partners.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Ability to work in a fast-paced environment, with a high level of flexibility and adaptability.
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