Guest Services Manager

2 weeks ago


Parsippany, New Jersey, United States Remington Full time
Job Overview

Key Responsibilities
  • Oversee the staffing of front office personnel, which includes recruiting, hiring, training, supervising, and scheduling front desk agents, front office supervisors, guest service aides, concierge staff, and PBX operators.
  • Possess a comprehensive understanding of the roles and responsibilities of Front Office staff and be prepared to execute any of these duties as necessary.
  • Effectively manage and utilize the MICROS system at the front desk, ensuring accuracy in all daily transactions, including less frequent operations.
  • Review and verify AM and PM discrepancy reports with precision.
  • Coordinate with Housekeeping and Engineering Departments regarding guest room statuses, requests, and maintenance needs, ensuring timely processing of guest inquiries.
  • Welcome and engage with guests in a friendly manner, efficiently checking them in and out of the hotel, addressing their questions, and assisting with their needs.
Location Overview

Our establishment is conveniently situated, providing easy access to major business hubs and corporate offices, making it an ideal choice for business travelers.

Candidate Profile

Desired Attributes
  • Ability to maintain composure while assisting demanding or dissatisfied guests.
  • Strong work ethic and proactive approach.
  • Flexibility to work varied schedules, including evenings, weekends, and holidays.
  • A collaborative spirit, enjoying teamwork to create exceptional experiences for guests.


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