Billing and Collections Specialist
1 day ago
This role is a key part of our Billing department, serving as the primary point of contact for customers calling in with billing-related inquiries.
Key Responsibilities:- Manage customer interactions for billing and collections efforts, providing assistance with invoices, portal access, and payments.
- Investigate and resolve basic customer inquiries, capturing more complex issues in a Billing case.
- Monitor internal escalations and respond to emails directed to Billing/Collections via Salesforce and Outlook.
- Provide invoices, registration codes, and call detail records as needed.
- Review requests and disputes to credit applicable charges and apply charges and credits to accounts within established limits.
- Communicate with customers regarding credit policy and dispute process, and educate them on payment arrangements.
- 1-2 years' experience in billing, collections, or related areas (i.e. accounts receivable).
- Bachelor's degree preferred.
- Ability to follow established processes and maintain accurate records in Salesforce.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Strong time management skills and excellent written and verbal communication skills.
As a Billing and Collections Specialist at CallTower Inc, you will have the opportunity to work with a dynamic team and contribute to the success of our company. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting role.
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