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Strategic Deal Desk Leader

2 months ago


Atlanta, Georgia, United States OneTrust Full time

About the Role

We are seeking a highly skilled and experienced Senior Manager of Deal Desk Operations to join our team at OneTrust. As a key member of our organization, you will be responsible for leading and empowering a dynamic team of Deal Desk and Order Operations Analysts, fostering a culture of empowerment, innovation, and efficiency.

Key Responsibilities

  • Lead and empower a team of Deal Desk and Order Operations Analysts to drive strategic direction and operational excellence.
  • Align team's strategic direction with global objectives and champion collaboration between GTM, Legal, Billing & Revenue Recognition, and other teams to address and resolve Order Operation and Deal Desk challenges.
  • Establish yourself as a strategic partner to GTM from AE's to Executive levels, collaborating with GTM as a subject matter expert in strategic deal structure, order operations, and system functionality.
  • Make impactful decisions, driving change within your region and globally, and encourage a culture where every member is empowered to innovate and contribute to positive change.
  • Develop robust and repeatable deal processes, continuously identifying opportunities for process improvement and automation, and lead initiatives to streamline operations within your region and globally.
  • Collaborate closely with the Order Management Director, Business Owners, and Corporate Strategy to drive transformation initiatives and optimize processes.

Requirements

  • Bachelor's degree in Finance, Business Administration, or Accounting.
  • 4+ years of experience in Deal Desk or Order Management role or 2+ years of experience leading a Deal Desk or Order Management team.
  • Advanced knowledge of Order Management processes and best practices.
  • Advanced knowledge of Quote-to-Bill systems end-to-end processes.
  • Advanced knowledge of Salesforce Configure, Price, Quote (CPQ).
  • Experience setting up standard and non-standard quoting scenarios, including Co-terming, Cancel & Replace, Rebilling, True-Ups, Ramped Deals, etc.
  • Ability to understand software contracts and T&Cs.
  • Can easily explain revenue metrics, including ARR, ACV, and Churn.
  • Excellent communication skills.
  • Strong business acumen with excellent communication skills.
  • Led transformative Quote to Cash initiatives.
  • Can build reports and Dashboards in Salesforce.
  • Understanding of CLM Solutions (e.g. Ironclad).
  • Experience maintaining a repository of Quote to Bill business rules and process flows.
  • DocuSign experience.

What We Offer

As an employee at OneTrust, you will be part of the OneTeam, receiving comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more.