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Strategic Implementation Leader

1 month ago

Atlanta, Georgia, United States Azalea Health Innovations Inc Full time
Job Summary

Azalea Health Innovations Inc is seeking a highly skilled Strategic Implementation Leader to oversee the successful development and execution of all client services implementation projects. The ideal candidate will have extensive leadership experience and exceptional communication skills to lead a team that delivers an exceptional onboarding experience to our clients.

Key Responsibilities
  • Define and implement strategies to enhance client onboarding experience and retention.
  • Ensure the appropriate reporting/analytics framework is in place to provide actionable insights to drive strategies around improving retention and client satisfaction throughout client onboarding.
  • Identify, define, and execute upon improvement opportunities and recommend alternative solutions to process inefficiencies.
  • Manage key account escalations and system incidents, ensuring cross-functional engagement to resolve and drive continuous improvement.
  • Manage relationship with client executives and other leadership to provide key leadership and oversight to large implementations.
  • Partner closely with the Sales teams to identify and implement thoughtful strategies to improve sales to service handover and customer experience.
  • Mentor and develop the Implementation team through 1:1's, coaching, team interaction, recruiting, hiring, and new team member onboarding.
  • Establish, actively manage, and report to leadership key KPI's for the Implementation function.
  • Be accountable for onboarding adoption and retention and CSAT metrics.
Requirements
  • Experience providing strategic direction to move the business forward.
  • Extensive leadership experience overseeing a team of managers and individual contributors.
  • Exceptional communication skills - experience engaging with executives.
  • Advanced communication and organizational skills with the ability to influence results at multiple organizational levels.
  • Prior demonstrated experience in project management.
  • Strong and proven ability to develop, coach, and mentor team members.
  • SaaS experience.
What We Offer
  • Competitive and comprehensive benefits.
  • Balance and flexibility.
  • Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities.