Service Desk Support Specialist

3 days ago

Phoenix, Arizona, United States Innova Solutions Full time
Service Desk Analyst Job Description

Innova Solutions is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Troubleshoot and resolve technical issues related to hardware, software, network, and telephony systems.
  • Assist clients with issues and problems related to proprietary and Microsoft Office applications, and Microsoft Operating Systems.
  • Perform basic troubleshooting of enterprise systems and services, and escalate issues to IT support teams as needed.
  • Provide end-user support for iPhone and other Smart phones, including activation and troubleshooting requests.
  • Accurately track and route incident and service tickets, and document troubleshooting history and resolution.
  • Document solutions to known/resolved problems through creating and updating Knowledgebase articles and SharePoint team site information.
  • Create and maintain user accounts, memberships, and rights within Active Directory, PeopleSoft, Azure, and proprietary systems.
  • Provide general end-user training and documentation.
Requirements:
  • High School Diploma/GED required.
  • 1-2 years experience in Service Desk/Tier 1 support required or equivalent experience.
  • A+ Certification preferred.
  • Verbal and written communication skills.
  • Ability to use good judgment, problem-solving, and decision-making skills.
  • Ability to maintain confidentiality and professional decorum.
  • Extensive knowledge of Microsoft Office and Microsoft Operating Systems.
  • Basic knowledge of Active Directory, Exchange account management, and Citrix remote user support.
Benefits:
  • Competitive pay rate: $20/hr - $22/hr on W2.
  • Medical & pharmacy coverage, dental/vision insurance, 401(k), health saving account (HSA), and flexible spending account (FSA).
  • Life Insurance, pet insurance, short-term and long-term disability, accident & critical illness coverage, pre-paid legal & ID theft protection.
  • Sick time and other types of paid leaves (as required by law).
  • Employee Assistance Program (EAP).
About Innova Solutions:

Innova Solutions is a global technology and business transformation solutions provider, employing approximately 50,000 professionals worldwide. We deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

We are an Equal Opportunity Employer and prohibit any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where we operate.

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