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Service Desk Support Specialist
2 months ago
We are seeking a highly skilled Service Desk Technician to join our team at Logicalis. As a Service Desk Technician, you will be responsible for providing technical support to our corporate clients via phone, email, and chat.
Key Responsibilities- Provide technical support for various PC hardware and software applications, including Microsoft Operating Systems and Office Products.
- Assist users in troubleshooting Outlook and other Microsoft Office applications.
- Provide support for mobile devices, including configuration and email sync.
- Handle a high volume of issues per day efficiently and effectively.
- Maintain regular and punctual attendance.
- Utilize Active Directory database to reset network passwords and assist users in adding and changing network printers.
- Provide technical support for VPN connectivity issues and troubleshoot remote access connectivity problems.
- 1 year experience in a call center or service desk environment.
- Knowledge of various PC hardware and software applications, including Operating Systems, Office 365, and cloud support.
- Effective troubleshooting and documentation skills.
- Proficient use of Microsoft Office applications.
The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.
Logicalis is an Equal Opportunity Employer. We value diversity and inclusion at our company and do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity, and gender expression.
