Technical Support Specialist
1 week ago
Position Summary:
Onsite Help Desk Role with a Contract Duration
Essential Skills Required:
- Minimum of 3 years of experience in a Service Desk capacity within corporate and enterprise settings
- Familiarity with Windows 10, Microsoft Office Suite, and various support tasks
- Expertise in providing support via phone, chat, and remote assistance
- Exceptional customer service and communication abilities
Key Responsibilities:
- Identify and resolve desktop application challenges
- Deliver prompt problem-solving and incident status updates
- Establish and nurture relationships with end-users
- Assist with hardware and software applications
- Manage and maintain user accounts
Qualifications and Training:
- At least 2 years of experience in a service desk or customer service role
- Proficient with IT Service Management platforms and remote support technologies
- Typing speed of 40+ words per minute and effective multitasking skills
- Understanding of PC technical support and systems administration
- Degree in Information Technology or related field
Required Skills for Enterprise Environment:
Help desk support, Remote Assistance, Service Desk operations, Windows 10, Microsoft Office, and additional relevant skills
Work Environment:
This role offers the chance to work with a prominent financial services organization, providing a stable and encouraging atmosphere. Opportunities for professional growth and exposure to cutting-edge technologies are available.
Additional Information:
Drug Test Required: No
Experience Level: Expert
Interview Process:
Two-step interview procedure focusing on candidates with strong interpersonal skills and a commitment to learning and development within the organization.
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