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Customer Service Representative/Scheduler Endocrinology and Rheumatology Specialist

2 months ago

Harrisonburg, Virginia, United States Sentara Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative/Scheduler Endocrinology and Rheumatology Specialist to join our team at Sentara. As a key member of our Clinical Access Centralized Scheduling Department, you will be responsible for handling incoming calls and providing exceptional customer service to patients and healthcare providers.

Key Responsibilities:
  • Handle incoming calls and respond to patient inquiries regarding eligibility, claims, and payment issues.
  • Schedule appointments and procedures for patients in a computerized scheduling system.
  • Provide quality service and customer satisfaction through effective communication and education.
  • Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries.
  • Accountable for accurately and completely obtaining required information in the scheduling process.
Requirements:
  • High School Diploma or equivalent.
  • Two years of customer service experience, preferably in a hospital or physician's office setting.
  • Experience with medical insurance and Epic EMR system preferred.
  • Data entry skills and ability to work in a high-volume call center environment.
  • Ability to travel to onsite orientation locations for the first 8-9 weeks.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.
What We Offer:
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) and 403(b) retirement plan with company match.
  • Generous paid time off and sick leave policies.
  • Professional development opportunities and tuition reimbursement.