Ecommerce Director

4 weeks ago


Los Angeles, California, United States The Wonderful Company Full time
Job Description

We are seeking an experienced Ecommerce Director to lead our Direct-to-Consumer (DTC) business in the US. The successful candidate will develop and execute strategies to drive profitable growth, manage P&L, and collaborate with cross-functional teams to identify opportunities and optimize operations.

Key Responsibilities:
  • Develop and execute DTC business strategies to drive profitable growth
  • Manage P&L to achieve annual financial goals
  • Collaborate with Logistics, Operations, and Finance teams to identify opportunities and optimize operations
  • Partner with eCommerce Marketing, Brand Marketing, and internal Advertising/Digital Agency teams to develop retail marketing strategies and execute full-funnel marketing programs
  • Develop digital marketing strategies and execute programs across email, social, search, and SMS to increase customer acquisition, engagement, and retention
  • Deliver an exceptional customer experience at each touchpoint in the shopper journey
  • Manage and coach the professional and personal development of the FIJI DTC and Customer Service team
Requirements:
  • Minimum 6 years of progressive experience developing and executing DTC/eCommerce sales strategies, managing a P&L, and utilizing quantitative and qualitative analysis to deliver strategic results
  • CPG food & beverage industry experience a plus
  • Comprehensive knowledge of the eCommerce digital landscape, including web applications, site merchandising, SEO, social media, email marketing, and relevant KPI reporting
  • Experience recruiting, developing, and leading a team of eCommerce professionals
  • Excel at storytelling and presenting diverse information in a clear, concise manner with a data-supported point of view
  • Ability to articulate business needs that direct future website technical structure, design & aesthetics, content, and functionality
  • Experience with Shopify Plus and Zendesk preferred
  • Strong working knowledge of Microsoft Office applications with advanced Excel and PowerPoint skills
  • Bachelor's Degree required; MBA or M.S. preferred

FIJI Water is part of The Wonderful Company, a successful, fast-growing privately held $6 billion company with 10,000 employees worldwide. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion.


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