Director of Systems and Infrastructure
4 weeks ago
Little Sleepies is a leading eCommerce company specializing in buttery soft pajamas for the whole family and baby & children's daywear. Our proprietary Lunaluxe & Soluxe bamboo fabrics are custom-milled for maximum softness and coziness.
The RoleWe are seeking a highly skilled Director of Systems to play a crucial role in shaping our Systems infrastructure for years to come. As a key member of our team, you will be responsible for the implementation of various new systems and will continuously look for improvements once those systems are implemented.
Key Responsibilities- Play a crucial part in the development and support of the various systems the business operates on
- Responsible for delivering the Systems roadmap managing internal and external resources, whilst maintaining and optimizing all systems
- Be a key member of the team, and act as a subject matter expert for specific systems, work with the wider business to ensure smoothly daily operations
- Oversee the design and build of centralized technical/operational documentation, ensuring client stakeholders know how to operate systems and processes day-to-day
- Manage the Systems Managers
- Ensure the team is adequately trained in order to support the business
- Drive learning and growth while also supporting team development
- Identify strengths and weaknesses within the team and utilize these efficiently, while coaching and developing weaker areas.
- Collaborate with the system managers and third party support teams to understand recurring problems and design, scope and develop fitting solutions for them
- Work closely with the Program Manager on all running projects
- Understand and anticipate the need for change, diagnosing the underlying issues and building the case for change to leadership
- Lead the implementation of new tools, processes or features in the various systems the business operates on within its domain/subteam
- Support senior stakeholders on direction and prioritization
- Execute process improvements by mediating internal decisions and sharing best practices
- Support RFPs, negotiation and procurement of vendor and service providers
- Minimum 8 years experience in Tech, Systems or IT positions within ecommerce and experience in a DTC retail business leveraging Shopify, ERPs and 3PL
- Experience in managing an ERP system implementation projects
- Leadership skills to guide direct reports, project teams and ensure project continuity and accountability
- Strong project management skills, including the ability to plan, execute, and monitor projects effectively
- Proficiency in managing resources and budgets to ensure project success
- Problem-solving abilities to identify and address any project-related challenges
- Lead delivery of Systems roadmap and play a key role in prioritizing future changes
- Experience in managing integration platform implementation projects
- Familiarity with PIM (Product Information Management) and PLM (Product Lifecycle Management)
- A clear and detailed knowledge of the industry trends, best practices, and innovation ensuring Little Sleepies' maintains competitive advantage
- The ability to drive ideation, problem solving and innovation happening within the Systems team
- Ownership delivering various projects including but not limited to; system implementation projects, feature requests, product enhancements
- Netsuite experience is a must
- Able to come into our HQ in Hollywood a minimum of 3 days/week
We offer a supportive environment that fosters and encourages new ideas and innovation. You will have the opportunity to work cross-functionally with a fast-growing team, with smile-sparking products that turn everyday moments into magical memories.
What We Offer- Ability to work cross functionally with a fast-growing team, with smile-sparking products that turn everyday moments into magical memories
- A supportive environment that fosters and encourages new ideas and innovation
- The opportunity to stock your pajama drawer Free pajamas when you join (and every year on your work anniversary) and a generous employee discount all year long to keep you cozy
- Health, dental, and vision insurance
- Paid time off: vacation, sick, personal days, observed holidays
- Paid parental leave
- Short and long-term disability
- Life insurance
- 401(k)
- Employee Assistance Program
- Flexible Spending Accounts
- Home office stipend
- Internet stipend
- Team building activities
- Company-issued computer
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