Service Advisor
7 days ago
Service Advisor - Diesel Shop Operations
Job Summary:
We are seeking a highly skilled and experienced Service Advisor to lead our diesel shop operations. In this role, you will work alongside the Service Manager by helping direct the work of technicians and estimate costs for customers.
About Wiers:
Wiers is a leading provider of commercial vehicle repair and maintenance services. Our company operates a network of service centers across the country, providing top-notch service to our customers.
Responsibilities:
- Assign work to qualified technicians
- Dispatch and assign work with instructions to technicians
- Create written documentation regarding customer concerns
- Invoice completed repair orders prior to releasing the vehicle
- Utilize business systems to look up parts and invoice parts
- Obtain authorization and ensure documents are signed prior to releasing the trucks to customer
- Follow up with the parts department to ensure that all needed parts are ordered and confirm estimated delivery date
- Build positive and enduring relationships with customers for repeat business
Requirements:
- Minimum 3 years' experience in truck service and repair work
- Minimum 5 years' experience in administrative and clerical work
- Ability to ensure process compliance
- Excellent time management and goal-setting skills
- Positive and friendly attitude
- Considerate and emotionally intelligent
Benefits:
- Competitive hourly rate ($28-$32)
- Up to 2 weeks' vacation the first year and 3 weeks starting in the 4th calendar year
- Seven paid holidays
- Variable compensation opportunities
We Value:
- A CAN-DO attitude
- Commitment to learn
- Team Players
- Self-starters with attention to detail
- High level of professionalism and integrity
Qualification Profile:
Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
- High school diploma, no major required
- Valid Driver's License (CDL Preferred)
- 5 years or more of prior relevant experience in a commercial vehicle repair facility
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