Financial Advisor

2 weeks ago

Denver, Colorado, United States Denver Health Full time

Position Overview

We are seeking a dedicated Financial Advisor for Patient Services to support our mission of providing quality healthcare.

Core Values
At Denver Health, we believe in the importance of community and the impact of our work on the lives of individuals. Our commitment is reflected in our values:
Compassion, Resilience, and Transformation.

Department
Admissions & Registration Services

Role Summary
Under general oversight, this role is essential in safeguarding the financial integrity of our healthcare facility by facilitating financial arrangements for patients lacking insurance or facing financial hardships. This includes collecting necessary deposits and assisting patients in securing financial aid from external organizations and charitable entities when required. The position also involves coordinating feasible payment plans with the Patient Accounting and Physician Billing departments.

Key Responsibilities:

  • Conduct interviews with self-pay and discount program patients to assess their financial capabilities. (15%)
  • Engage with patients to address complex issues such as legal matters, insurance inquiries, and prior debts. (15%)
  • Negotiate payment plans and manage follow-up collections. (15%)
  • Collect co-payments and other payments, ensuring accurate issuance of receipts and cash drawer management. (15%)
  • Prepare financial assessment reports for the Patient Access Director. (15%)
  • Deliver exceptional customer service to patients and colleagues. (5%)
  • Update and maintain patient demographic records. (5%)
  • Compile statistical data as needed. (5%)
  • Provide counseling to patients unable to pay and refer them to appropriate assistance agencies. (5%)
  • Review outstanding balances and collect necessary co-pays and deposits. (5%)
  • Foster positive relationships with colleagues, patients, and visitors, demonstrating respect and empathy in all interactions. (0%)
  • Adhere to the mission and values of Denver Health, demonstrating commitment to our organizational principles. (0%)
  • Maintain confidentiality of patient information, ensuring a secure environment for sensitive data. (0%)
  • Exhibit regular and reliable attendance. (0%)

Educational Requirements:

  • No High School Diploma or GED required.

Experience Requirements:

  • Preferred two years of experience in a hospital or medical office environment.
  • Experience in customer service, with the ability to engage with a diverse patient demographic.

Licenses and Certifications:

Knowledge, Skills, and Abilities:

  • Bilingual abilities are preferred.
  • Proficient in PC applications, particularly Windows and Excel, as well as healthcare software.
  • Typing speed of at least 25 words per minute.
  • Strong organizational skills and the ability to manage multiple tasks effectively.
  • Excellent communication skills, with a focus on customer service and critical thinking.

Work Schedule:
Days (United States of America)

Employment Type:
Regular

Compensation:
$30.41 per hour

Benefits:

  • Comprehensive benefits package including up to 27 paid days off annually, immediate retirement contributions up to 9.5%, and extensive medical plans.
  • Complimentary RTD EcoPass for public transportation.
  • Access to an on-site fitness center and wellness programs.
  • Childcare discounts and exclusive offers on various brands and services.
  • Tuition reimbursement and educational assistance.
  • Opportunities for professional development and career advancement.
  • Eligibility for Public Service Loan Forgiveness (PSLF) and assistance with navigating the PSLF program.
  • Participating employer for National Health Service Corps (NHSC) and Colorado Health Service Corps (CHSC).

Our Commitment:
Denver Health is dedicated to diversity and inclusion within our workforce, and we are proud to be an equal opportunity employer.

We value the unique perspectives and contributions of our employees, which reflect the diverse needs of our community.

Applications will be accepted until the position is filled.

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