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Diesel Shop Service Advisor

2 months ago

Denver, Colorado, United States Wiers Full time
Job Description

Service Advisor - Diesel Shop Operations

Position Overview:

We are seeking a highly skilled and experienced Service Advisor to lead our diesel shop operations. In this role, you will work alongside the Service Manager by helping direct the work of technicians and estimate costs for customers.

As a Service Advisor, you will be the primary point of contact for our clients seeking diesel engine services. Your role will be crucial in maintaining exceptional customer satisfaction and ensuring smooth operations within our service department.

Responsibilities:

  • Assigning work to qualified technicians
  • Dispatches and assigns work with instructions to technicians
  • Creates written documentation regarding customer concerns
  • Invoices completed repair orders prior to releasing the vehicle
  • Can effectively utilize our business system to look up parts and invoice parts
  • Obtains authorization and ensures documents are signed prior to releasing the trucks to customer
  • Follows up with the parts department to ensure that all needed parts are ordered and confirm estimated delivery date
  • Builds positive and enduring relationships with customers for repeat business

Requirements:

  • Minimum 3 years' experience in truck service and repair work
  • Minimum 5 years' experience in administrative and clerical work
  • Ability to ensure process compliance
  • Excellent time management and goal-setting skills
  • Positive and friendly attitude
  • Considerate and emotionally intelligent

Benefits:

  • Up to 2 weeks' vacation the first year and 3 weeks starting in your 4th calendar year
  • Pay starting from $28-$32 hourly
  • Seven paid holidays
  • Variable compensation opportunities

We Value:

  • A CAN-DO attitude
  • Commitment to learn
  • Team Players
  • Self-starters with attention to detail
  • High level of professionalism and integrity

Qualification Profile:

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

  • High school diploma, no major required
  • Valid Driver's License (CDL Preferred)
  • 5 years or more of prior relevant experience in a commercial vehicle repair facility