Director, Destination Experience Development

18 hours ago

Fort Lauderdale, Florida, United States The Ritz-Carlton Yacht Collection Full time
Director, Destination Experience Development

The Ritz-Carlton Yacht Collection is seeking a highly skilled and experienced Director, Destination Experience Development to lead the development of our destination experiences. This role will be responsible for reviewing and recommending existing and future destination experiences programs, including conceptual roadmap design of Shore Excursions, Shoreside Events, Land Programs, Private Beach Experiences, Destination Hospitality Services, and Shuttles programs.

Key Responsibilities:
  • Lead the concept development for EMEA, CARIB, and APAC of all Destination's experiences, including Shore Excursions, Beach Experiences, and in-port transportation programs.
  • Partner closely with the Product Development, Voyage Design, and Shore Excursions teams to recommend the appropriate development roadmap and regional operators for all guest journey destinations programs and product evolution, globally.
  • Work in close partnership with Voyage Design at the itinerary development phase to align on itineraries that maximize the guest destination experience at the voyage level.
  • Partner closely with Hotel Operations Leadership to develop shore excursion concepts and recommend shortlisted Tour Operators that ensure a global luxury experience offering.
  • Develop insightful concierge-level expertise and local knowledge for all destinations that we sail. Collaborate with relevant stakeholders to maximize communication channels across website, digital, and marketing programs.
  • Lead the audit and review of delivered destination experiences to ensure relevant product enhancements and evolution.
  • Build upon the brand property and local relationships to curate and design a knowledge desk of luxury destination insights for our onboard and shoreside Concierge teams.
  • Influence and collaborate on the holistic customer journey through the luxury lens, pre-cruise and onboard, at the voyage level for all Land Programs - including shore excursions, marquee events, pre and post-customer experiences, and overland programs.
  • A key contributor in the development of the guest journey narrative, in partnership with marketing and reservations teams, to ensure the brand voice is represented in all aspects of the destination experiences in view and carefully communicated to all teams in the field, always with the guest experience in mind.
  • Ensure Destination Experience offerings are meaningful and relevant, with an on-brand delivery through to execution. Monitor all relevant data points to ensure relevance and consistent impact and improvement to the overall guest experience.
  • Work to establish a footprint of charitable foundation partners where mutual synergies could provide opportunities to curate global community experiences that magnify the power of the brand while strengthening the focus on curated enrichment.
  • Partner with Director, Product Development to identify and develop world-class Beach Event and Marque Event experiences. Assist in seamless contract negotiations, venue booking, program development, and frictionless hand-over for operational execution.

The ideal candidate will have a minimum of 15 years of luxury travel experience, with a strong network of contacts in luxury travel. They will be able to understand guest preferences and translate them into a relevant, luxury product offering. The candidate will also have a deep knowledge of the destinations and expertise in setting up complex destination experience programs.

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence, and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

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