Bilingual Customer Experience Representative

1 month ago


Fort Lauderdale, Florida, United States FHIA Remodeling Full time
Customer Experience Representative

We are seeking a highly skilled and bilingual Customer Experience Representative to join our team at FHIA Remodeling. As a key member of our Call Center team, you will be responsible for providing exceptional services to our customers, identifying their needs, and collaborating with internal departments to optimize customer services and brand awareness.

Key Responsibilities:

Tracking customer experiences across online and offline channels, devices, and touchpoints
Collaborating with the production, marketing, and sales teams to enhance customer services and brand awareness
Identifying customer needs and taking proactive steps to maintain positive experiences
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
Documenting processes and logging technical issues, as well as customer compliments and complaints

Requirements:

1+ years of customer support, call center or a similar experience preferred
Bilingual skills in both English and Spanish - speaking, reading, writing
Prior experience operating CRM systems preferred
Extensive experience in gathering and interpreting customer experience information
Proficient with MS Office applications
Exceptional interpersonal skills and a client-centered approach
Great organizational and time management abilities
Ability to multi-task and problem solve

What We Offer:

Competitive hourly pay based upon experience, starting at $16.00/hr
Medical, Dental, Vision, Short/Long-Term Disability, Life Insurance options provided
401(k), paid holidays, and paid time-off
Growth and advancement opportunities
Work with a team of talented and fun individuals who enjoy what they do

At FHIA Remodeling, we are committed to providing a great experience for our customers, from start to finish. We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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