Customer Experience Liaison
3 weeks ago
MacGregor, a leader in sustainable maritime cargo and load handling, is seeking a Customer Experience Advocate to join their team. As a key member of the organization, you will play a crucial role in building strong relationships with customers and sales colleagues, overseeing all quotes, orders, and customer requests.
Main Responsibilities- Act as the first point of contact for all customer requests, responding promptly and gathering necessary input from colleagues to provide customers with the information they need.
- Manage and oversee successful, prompt quote handling and customer deliveries.
- Identify any challenges to orders being on time and collaborate with colleagues to resolve them.
- Confirm and send delivery instructions.
- Build strong relationships with customers to understand their needs.
- Take ownership of challenges to ensure delivery as promised to the customer.
- Log claims, complaints, and internal non-conformances and liaise with colleagues to find root cause and identify rapid resolutions.
- Challenge processes to ensure continuous improvement of customer experience.
- Learn to build knowledge of customers and processes.
- Process customer orders and notification entries, ensuring all details are entered correctly.
- Provide dedicated support to VIP customers to ensure all their needs are met.
- Degree-educated or equivalent through relevant experience.
- Fluency in English, both written and spoken.
- Fluent in Spanish is a plus.
- Computer skills: MS Office basics, G-suite, and ERP system (SAP & SalesForce) knowledge is an asset.
- Customer-focused approach.
- Problem-solving skills.
- Organized, efficient, with strong time management skills.
- Self-motivated and accurate.
- Highly effective and clear communicator with active listening skills.
By joining MacGregor, you will be part of a truly global organization, leveraging shared values of integrity, quality, and safety. You will work closely with leading industry professionals, developing and implementing new concepts that set standards in the maritime transportation and offshore industries.
MacGregor is part of Cargotec, a leader in sustainable cargo and load handling. Cargotec's sales in 2023 totalled approximately EUR 4.6 billion, and it employs around 11,400 people.
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