Director of Destination Experience Development

2 days ago


Fort Lauderdale, Florida, United States Phoenix Pro Connect Full time
Director of Destination Experience Development

Phoenix Pro Connect is seeking an experienced Director of Destination Experience Development to lead the development and implementation of luxury destination experiences across multiple regions. This strategic leadership role is responsible for overseeing and enhancing a variety of destination experience programs, ensuring they adhere to the highest standards of luxury.

Key Responsibilities:
  • Concept Development: Supervise the design and implementation of destination experiences across multiple regions, including EMEA, CARIB, and APAC.
  • Collaboration and Partnership: Collaborate closely with Product Development, Voyage Design, and Shore Excursions teams to recommend development roadmaps and select regional operators.
  • Destination Expertise and Communication: Develop comprehensive, concierge-level knowledge of all destinations while working with stakeholders to ensure seamless communication across digital platforms and marketing programs.
  • Program Review and Enhancement: Conduct audits and reviews of delivered destination experiences to identify opportunities for product enhancement and evolution.
  • Guest Journey and Event Development: Influence the guest journey across all land programs, including marquee events, pre and post-cruise experiences, and overland programs.
  • Brand Alignment and Synergies: Seek opportunities to create synergies with luxury properties and global community partners to enhance the brand's presence and guest experience.
  • Budget and Contract Management: Assist in seamless contract negotiations, venue booking, and program development, ensuring a smooth handover to operational teams.

This candidate possesses extensive experience and expertise in developing and executing luxury destination experiences, making them an ideal fit for this strategic leadership role. Their ability to lead, collaborate, and innovate will significantly contribute to the continued success of the organization.



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