Service Coordinator
2 weeks ago
The Energy Cooperative is seeking a highly organized and detail-oriented Service Coordinator to join our team at our Utica, OH Service Center. As a Service Coordinator, you will play a critical role in coordinating various engineering functions and providing administrative support to the department.
Key Responsibilities:
- Coordinate with engineering and operations staff to ensure smooth workflow processes and timely completion of tasks.
- Provide exceptional customer service to members-consumers and contractors, handling their questions and concerns regarding service installations.
- Enter new account information into the Customer Information System (CIS) database with high accuracy and organization.
- Perform invoicing for new services and joint use aid to construction.
- Request, collect, and file documents such as easements, permits, inspections, applications, etc.
- Update electronic workflow tracking and other tracking documents.
- Treat others with professionalism and provide exceptional customer service.
- Utilize data and tracking to provide reports as management and other departments request.
Requirements:
- Associate degree supplemented by solid project management or coordination experience or an equivalent combination of experience, education, and/or training.
- Three to five years of previous project management experience, customer service experience working with the public, and utility experience are preferred.
- Must demonstrate proficiency in Microsoft Office Word and Excel and easily acclimate to the cooperative's CIS.
- Must possess a valid driver's license and be able to attend meetings and/or training seminars when requested.
What We Offer:
- Competitive benefits package, including medical, dental, and vision insurance.
- Supplemental life insurance programs for employees, spouses, and children.
- Disability insurance.
- Flexible spending account (FSA).
- Paid time-off (PTO).
- Paid holidays.
- Traditional 401(k) and Roth 401(k).
- Retirement pension plan.
- Education assistance.
- Employee assistance program.
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