Service Coordinator

2 weeks ago


Manchester, Maine, United States The Energy Cooperative Full time
Job Description

The Energy Cooperative is seeking a highly organized and detail-oriented Service Coordinator to join our team at our Utica, OH Service Center. As a Service Coordinator, you will play a critical role in coordinating various engineering functions and providing administrative support to the department.

Key Responsibilities:

  • Coordinate with engineering and operations staff to ensure smooth workflow processes and timely completion of tasks.
  • Provide exceptional customer service to members-consumers and contractors, handling their questions and concerns regarding service installations.
  • Enter new account information into the Customer Information System (CIS) database with high accuracy and organization.
  • Perform invoicing for new services and joint use aid to construction.
  • Request, collect, and file documents such as easements, permits, inspections, applications, etc.
  • Update electronic workflow tracking and other tracking documents.
  • Treat others with professionalism and provide exceptional customer service.
  • Utilize data and tracking to provide reports as management and other departments request.

Requirements:

  • Associate degree supplemented by solid project management or coordination experience or an equivalent combination of experience, education, and/or training.
  • Three to five years of previous project management experience, customer service experience working with the public, and utility experience are preferred.
  • Must demonstrate proficiency in Microsoft Office Word and Excel and easily acclimate to the cooperative's CIS.
  • Must possess a valid driver's license and be able to attend meetings and/or training seminars when requested.

What We Offer:

  • Competitive benefits package, including medical, dental, and vision insurance.
  • Supplemental life insurance programs for employees, spouses, and children.
  • Disability insurance.
  • Flexible spending account (FSA).
  • Paid time-off (PTO).
  • Paid holidays.
  • Traditional 401(k) and Roth 401(k).
  • Retirement pension plan.
  • Education assistance.
  • Employee assistance program.

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