Service Coordinator
2 days ago
Make your mark at the world's largest HVAC company
Daikin Applied is seeking a Service Coordinator where you will perform customer service, service fulfillment coordination, and administrative functions to best support the operation s of a service office. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor
Location: Hybrid , Manchester, NH
What you will do :
- Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)
- Handles customer inquiries and routes questions of technical nature to the appropriate resource
- Tracking of time and attendance for technicians
- Coordinates job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
- Invoices and bills customers
- Performs local office AP/AR functions and follows up with customer to ensure that payment has been received
- Coordinates warranty administration process, parts orders, and tracks shipments
- Answers telephones and greets customers while maintaining professional and courteous customer contact
- Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee's first day of employment
- Maintain OSHA logs
- Enters all information and maintains information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
- Ensures timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
- Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
- Maintains filing for and office equipment (copier, telephone, fax, etc.)
- Provide initial notification of Workers Compensation claims to insurance carrier
- Medical/Dental/Vision coverage, PTO, 401K match, support for community involvement and much more
- The ability to make an impact and shape your career with a company that is passionate about growth
- The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
- High School Diploma or GED
- 3+ years of related experience in mechanical, electrical, or plumbing service field
- Work visa sponsorship is not available for this position
- Bachelor 's degree may be considered in lieu of work experience
- E xperience with Astea and/or any other service tracking software
- Proficient knowledge of Microsoft Office Suite
#LI-Hybrid #LI-BB
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