Community Engagement Specialist

1 week ago


Los Angeles, California, United States Punchcard Full time

We're seeking a highly skilled Community Manager to join our marketing team at codeSpark. As a key member of our team, you will be responsible for fostering and growing our community through support, content, and events. Your primary focus will be on creating engaging content strategies around new product launches, planning and executing community events, and managing teacher programs to drive audience growth.

Key Responsibilities:

  • Develop and execute content strategies to promote new product releases and community events.
  • Collaborate with marketing and product teams to create engaging content and events.
  • Manage teacher programs to foster and grow our teacher audience.
  • Act as an advocate for teacher and parent concerns to marketing and product teams.
  • Manage updates to codeSpark curriculum, including new content releases and translations.
  • Assist marketing and product teams in user research.
  • Own reporting on customer service and social media metrics.
  • Execute strategy to increase App Store reviews and respond to reviews on the App Store and Google Play.
  • Help plan and execute events at conferences and with non-profit partners.
  • Act as a resource to BD/Partnerships team.
  • Responsible for contests/giveaways and managing merchandise store.
  • Respond to inbound customer support tickets.

Requirements:

  • Excellent written communication skills.
  • Excellent customer service skills and high level of empathy for our users.
  • 2+ years of experience working in a customer support or community management role.
  • Social media savvy and experience creating engaging content on platforms such as Facebook.
  • Ability to execute complex projects with cross-functional teams.
  • Ability to design tests and measure outcomes.
  • Experience working in education or with B2C parenting products a plus.

What We Value:

  • Intellectual curiosity.
  • Strong problem-solving skills.
  • Teaching or coaching experience for kids 5-9.
  • A deep love of play and silliness.
  • A love of games.

We believe in diversity and inclusion of all people, of all genders, races, ethnicities, sexual orientations, educational backgrounds, religions, abilities, socioeconomic backgrounds, immigration statuses, and more. We aim to create a culture within codeSpark that is inclusive and accessible to all current and potential employees.



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