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Front Office Operations Manager
2 months ago
Aloft Tampa Downtown is a vibrant hotel located in the heart of Tampa, offering a unique blend of convenience and excitement. Our hotel provides easy access to premier destinations such as Busch Gardens, Tampa Theatre, and the iconic Tampa Riverwalk.
Job SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our dynamic team. The successful candidate will be responsible for managing the Front Office operations to achieve customer satisfaction, quality service, and compliance with corporate and franchise policies and procedures.
Key Responsibilities- Ensure efficient guest registration, checkout, and guest service while maintaining brand standards.
- Implement company and franchise programs to drive revenue and guest satisfaction.
- Prepare forecasts and reports to assist in the development of the Rooms Division budget.
- Monitor and maintain front office systems and equipment to ensure optimal performance.
- Track guest satisfaction surveys and maximize usage of the guest response tracking system.
- Provide training for entry-level associates and supervisors.
- Develop and implement controls for expense management and labor costs.
- Interview, hire, train, and develop staff members to ensure high levels of customer satisfaction and quality.
- Communicate effectively with customers and staff to resolve problems and maintain a high level of customer satisfaction.
- Ensure compliance with front office, guest service, and PBX standard operating procedures and policies.
- Minimum 1 year of front desk experience.
- High School diploma or equivalent required.
- Hotel experience preferred.
- Proficient with PMS system and computer literacy a must.
- Advanced knowledge of brands reward program.
- Able to handle cash and credit transactions.
- Maintain a professional appearance and manner at all times.
- Communicate well with guests.
- Must possess thorough knowledge of all front office operations and individual job requirements.
- Able to effectively deal with internal and external customers.
- Able to manage multiple tasks at all times and have excellent organizational skills.
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness. Our benefits include competitive Medical and Dental programs, Vision insurance, Vacation, Sick, and Holiday programs, pet insurance, and a 401(k) Savings Plan with matching funds.
We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
