Client Outreach Specialist

5 days ago

New York, New York, United States Bank of America Full time
Job Title: Sr Client Outreach Specialist

About the Role:

The Sr Client Outreach Specialist will be a key member of the Know Your Client (KYC) Outreach teams within the Global Corporate and Investment Bank (GCIB) and Global Markets (GM) lines of business. This role will involve working closely with clients, bankers, and internal functions to meet KYC requirements for periodic refreshes in a timely manner.

Key Responsibilities:

  • Outreach to clients requesting and collecting KYC documentation
  • Serve as the key point of contact for Clients as well as Bankers, Operations, Risk and other internal functions
  • Ensure respective KYC client portfolios are covered across business and regions and adhere to internal governance routines within the FLU and those governed by support partners
  • Monitor and understand the risks and impacts of non-compliance with KYC processes, including restrictions, closures, and associated business growth impacts
  • Gather client feedback on policy, requirements, and/or jurisdictional nuances where given to help improve the Bank's processes
  • Raise process issues and improvements that collectively help our clients
  • Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed
  • Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue
  • Support the Outreach of both periodic refreshes as well as remediation and associated programs
  • Support the Outreach of jurisdictionally or regionally stringent requirements where needed
  • Ensure timely collection of client required documentation, including follow-ups where needed
  • Ensure the voice of the client is heard while adhering to policies, laws, rules, and regulations
  • Ensure performance metrics are met and any exceptions are resolved within required timeframes
  • Master customer due diligence (CDD) requirements and guide clients as needed to comply
  • Support the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply
  • Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
  • Embrace a collaborative and output-oriented culture

Requirements:

  • Bachelor's degree or equivalent work experience
  • 4+ years experience in a client-facing role within the financial services or a related industry
  • Preferred: Certified Anti-Money Laundering Specialist (CAMS)
  • Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions
  • Must demonstrate a strong client focus
  • Excellent interpersonal skills for motivation, collaboration, and encouragement
  • Professional Demeanor: Demonstrating patience, composure, and positive attitude
  • Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems
  • Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness
  • Initiative: Identify process improvements, demonstrate a 'self-starter' behavior and a willingness to help others, and show potential to require minimal supervision
  • Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
  • Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word

Work Environment:

This role is based in the United States of America and requires a 1st shift schedule with 40 hours per week.

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