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Care Coordination Specialist
2 months ago
We are seeking a highly motivated and experienced Engagement and Enrollment Specialist to join our team at The Bridge Inc. This role will provide outreach and enrollment services to eligible individuals in our Care Coordination program, assisting with member retention and coordination of care.
Key Responsibilities- Conduct telephonic, written, and face-to-face outreach and retention services to engage and enroll eligible members in our Care Coordination program.
- Work closely with the Care Coordination team to identify, locate, and enroll members eligible for Health Home services.
- Provide information about community resources that can support member wellness goals.
- Utilize electronic record systems and other resources to explore individual eligibility and contact information.
- Assist Care Coordinators in securing and identifying needed referrals to community and network medical, behavioral health, and social assistance providers.
- Provide follow-up services via telephonic or face-to-face engagement with members and service planning partners as needed.
- B.A./B.S. level professional with at least two years of experience working with the mentally ill/substance abuse population.
- Experience with electronic record systems is strongly desired.
- Willingness to travel by public transportation and the ability to manage time and meet program/regulatory requirements are essential.
- Must have experience in outreach, client engagement, assessment, direct service, and treatment, and documentation.
