IT Support Specialist
22 hours ago
At Zoom Technology, we are committed to delivering exceptional service and support to our customers. As an IT Helpdesk Specialist, you will play a critical role in ensuring the smooth operation of our fiber network infrastructure.
Key Responsibilities:- Respond to IT support requests via phone, email, or in-person
- Diagnose and resolve hardware, software, and network issues
- Provide support for operating systems, applications, and peripheral devices
- Identify and troubleshoot technical problems, escalating complex issues to higher-level support when necessary
- Document all support activities, including problem resolution steps and outcomes
- High school diploma required; associate's or bachelor's degree in Information Technology, Computer Science, or a related field a plus
- 1-3 years of experience in an IT support role
- CompTIA A+, Network+, or other relevant certifications a plus
Ability to lift and carry equipment up to 50 pounds. Willingness to work in various environments, including outdoor and confined spaces. Availability to work flexible hours. May require occasional evening or weekend work to perform maintenance or resolve critical issues.
Benefits:Competitive salary and benefits package. Opportunities for professional development and growth. Supportive and collaborative work environment.
Zoom Technology is an Equal Opportunity Employer. Diversity, Equity, Inclusion, and Belonging (DEIB) are built into our DNA. We are committed to creating a digitally inclusive environment and ensuring seamless connectivity through advanced fiber technology and broadband solutions.
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