Credit Manager
3 weeks ago
Job Summary
Buddys Home Furnishing is seeking a highly skilled Credit Manager to join our team. As a Credit Manager, you will be responsible for managing customer accounts, ensuring company standards for renewals, delinquencies, and store collections are satisfied, and maintaining professional appearance.
Key Responsibilities
- Acquire and maintain customers
- Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments
- Assist in managing store personnel; may direct activities of one or more employees
- Compliance with all applicable federal, state, and local statutes
- Decipher, prepare, and review store reports
- Document all customer commitments
- Ensure company standards for renewals, delinquencies, and store collections are satisfied
- Fill out paperwork for submission to corporate support
- Follow monthly marketing plans and maintain internal quality control standards
- Manage customer accounts
- Managing inventory and cash assets
- Prepare daily work schedules, delivery schedules, assign tasks, enforce company policy
- All other duties deemed necessary for effective store management
Requirements
- Effective organizational skills
- Established collection skills
- Good communication skills
- Handle multiple priorities simultaneously
- Learn and become proficient in POS system
- Maintain professional appearance
- Must be able to read, write, and communicate effectively in person and over the phone with employees and customers
- Negotiate and resolve conflict
- Plan, organize, delegate, coordinate, and follow up various tasks and assignments
- Recognize and solve problems
- Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements
- Regular and consistent attendance, including nights and weekends as business dictates
Education and Experience
Two years' experience with Rent-to-Own, retail, or other business emphasizing customer service, account management, sales, and merchandising.
General Physical Requirements
Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds. Stooping, bending, pulling, climbing, reaching, and grabbing as required. Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics. Prolonged driving and standing. Must be able to work in and outdoors in a variety of climates and weather conditions.
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