Credit Manager
4 weeks ago
The Credit Manager is a key member of the BUDDYS HOME FURNISHING team, responsible for ensuring the safe, professional, and profitable operations of our store. This role involves a wide range of duties, including customer acquisition and maintenance, sales and marketing, and personnel management.
Key Responsibilities
- Acquire and maintain customers through effective sales and marketing strategies
- Act as a liaison between customers and the store, resolving any issues or concerns
- Assist in managing store personnel, including directing activities and providing guidance
- Ensure compliance with all applicable federal, state, and local statutes
- Prepare and review store reports to inform business decisions
- Document customer commitments and ensure timely follow-up
- Manage customer accounts and maintain accurate records
- Ensure company standards for renewals, delinquencies, and store collections are met
- Fill out paperwork for submission to corporate support
- Follow monthly marketing plans and maintain internal quality control standards
Requirements
To be successful in this role, you will need to have excellent organizational skills, established collection skills, and good communication skills. You must also be able to handle multiple priorities simultaneously, learn and become proficient in our POS system, and maintain a professional appearance. Additionally, you must be able to read, write, and communicate effectively in person and over the phone with employees and customers.
Qualifications
Two years' experience in a similar role, preferably in the rent-to-own or retail industry. You must also have a satisfactory driving record and meet insurability requirements.
Work Environment
This role requires regular and consistent attendance, including nights and weekends as business dictates. You will be required to lift, load, move, and use a dolly for merchandise, as well as traverse multiple flights of stairs while carrying furniture, appliances, and electronics. You must also be able to work in and outdoors in a variety of climates and weather conditions.
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