Night Auditor

4 weeks ago

Panama City Beach, Florida, United States Innisfree Hotels Full time

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location: Beachside Resort PCB

The Night Auditor is responsible for ensuring the accuracy of Front Office accounting records daily, summarizing, and compiling information for the hotel's financial records while tracking room revenue, occupancy percentages, and other Front Office operating statistics.

This role also prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.

Posts room charges and room taxes to guest accounts, including guest transactions not posted during the day by the front office cashier.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
  • Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
  • Provide quality service to all guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay.
  • Process guests' check-ins and check-outs as needed, assign rooms for the day per guest requests and reservation details, assist guests in booking reservations and canceling reservations as needed, post room charges and taxes to guest accounts, process payments for guest bills.
  • Transfer charges and deposits to master accounts, verifying all account postings and balances.
  • Print and file reservations for the next business day.
  • Track room revenues, occupancy percentages, and other front office statistics.
  • Prepare a summary of cash, check, and credit card activities.
  • Verify, post, and document for accuracy. Record, store, access, and/or analyze computerized financial information.
  • Follow the End of Day/Night Audit Checklist.
  • Perform wake-up calls.
  • Run the end-of-day process in property management software (PMS).
  • Stay current on developments within the hotel by reviewing communications to each shift.
  • Minimize loss of revenue by adhering to all established credit and inventory control procedures, including retrieving proper approval codes for cash and card-paying guests.
  • Monitor customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment, etc.
  • Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
  • Follow all company policies, procedures, and meet standards.
  • Maintain a clean and safe work environment and report any safety issues to management immediately.
  • Able to operate and drive a shuttle (as applicable by property).
  • Perform any other duties as assigned by management.
Qualifications

  • Must have a high school diploma or equivalent.
  • Minimum 1 year of customer service experience required, hospitality industry preferred.
  • Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
  • Ability to read, write, and speak effectively in English to communicate with guests and team members.
  • Knowledge of reservation and POS systems.
  • Ability to work with computers and good knowledge of operating software preferred.
  • Must be able to multi-task and be detail-oriented.
  • Must be a team player.
  • Ability to work independently with minimal supervision in a high degree of autonomy.
  • Must have a valid driver's license and clean driving record (as applicable by property).
Innisfree Hotels will invest in you, if you invest in you.

We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility, and value our culture to lead us into the next generation of growth.

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