Account Manager/Collection Specialist

4 weeks ago


Panama City, Florida, United States SERVPRO of Bay County East Full time
Job Summary

We are seeking a highly motivated and organized Account Manager/Collection Specialist to join our team at SERVPRO of Bay County East. In this role, you will be responsible for monitoring accounts, identifying overdue payments, and taking proactive steps to encourage timely debt payments.

Key Responsibilities
  • Monitor accounts to identify overdue payments and take action to resolve issues
  • Communicate with customers to arrange debt payoffs and resolve billing and credit issues
  • Keep accurate records and report on collection activity
  • Take ownership of customer relationships and provide exceptional service
  • Collaborate with other departments to achieve team goals
Requirements
  • 2+ years of collections or collections-related experience
  • Knowledge of billing procedures and collection techniques
  • Familiarity with laws related to debt collection
  • Excellent written and verbal communication skills
  • Polite, confident, and excellent customer service skills
  • Ability to remain calm and professional during tense situations
  • Strong organizational skills and attention to detail
  • Self-motivated and goal-oriented
  • Ability to multi-task and work in a fast-paced environment
What We Offer
  • Competitive pay rate
  • Opportunity to learn and grow with our company
  • Flexible scheduling with opportunities for overtime

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