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Lead Customer Success Strategist

2 months ago

Washington, United States Censys Full time

At Censys, we are dedicated to enhancing internet visibility and intelligence for security teams worldwide. Our platform not only identifies potential threats but also provides actionable insights that empower proactive defense strategies. Founded by industry experts, we prioritize the quality, reliability, and transparency of our data and results. As our own toughest critics, we continually innovate to deepen our understanding of the Internet and equip our customers with the visibility they require to thrive.

Role Overview:

We are seeking a Senior Customer Success Engineer who will provide technical assistance and enablement to our clients. In this position, you will become a product authority, passionate about problem-solving and customer service. Your responsibilities will include collaborating with clients across diverse industries and tools to gain insights into their workflows. You will act as a mentor and trusted advisor throughout the training, implementation, and adoption stages of the customer journey.

Why Censys Stands Out:

  • Intellectual Humility: We celebrate intelligence and cultivate a culture where tackling cybersecurity challenges is both exciting and rewarding.
  • Diverse Perspectives: Our varied team unites different talents and backgrounds, fostering genuine innovation through diverse viewpoints.
  • Innovative Thinkers: At Censys, we encourage questioning the status quo, experimenting, and pushing boundaries to achieve breakthroughs.
  • Collaborative Spirit: Collaboration is central to our success, driven by a shared passion for transforming the cybersecurity landscape.
  • Impactful Contributions: Your innovations at Censys will create significant ripples in real-world cybersecurity, shaping the future and leaving a lasting legacy.
  • Work-Life Balance: We prioritize a healthy work-life balance and support your well-being both inside and outside the workplace.
  • Inclusive Culture: Your voice is valued at Censys; we promote an inclusive environment where diverse perspectives foster change.
Key Responsibilities:
  • Collaborate closely with the entire Customer Experience team to deliver an exceptional customer experience.
  • Act as a technical advisor, providing clients with best practices to maximize the use of the Censys Attack Surface Management Platform and Censys Search products.
  • Work to minimize time to value for clients by guiding their operational workflows.
  • Assist clients in deploying, testing, troubleshooting, and advising on integrations such as Cloud Connectors, Splunk, Jira, Service Now, and more.
  • Serve as a customer advocate, influencing product roadmap and enhancements.
  • Become a subject matter expert (SME) within the CSE team for specific areas of the platform.
Qualifications:
  • Outstanding communication and organizational skills, including the ability to address large audiences.
  • Familiarity with security tools, cloud services, and the information security sector.
  • Understanding of common network protocols: HTTPS, SSH, SMTP, FTP, SMB, RDP, etc.
  • In-depth knowledge of SSL/TLS and certificates.
  • Exceptional troubleshooting abilities.
  • 4+ years of experience in a Customer Success Engineering role.
  • A resourceful, proactive attitude.
  • Self-motivated with the ability to manage multiple tasks in a fast-paced, high-pressure environment.
  • A strong desire to collaborate with exceptional clients and develop user-friendly applications and integrations.
Preferred Qualifications:
  • Proven experience managing a multi-million dollar portfolio.
  • Active engagement with security news and events impacting the industry.
  • Experience programming in languages such as Go or Python.
  • A passion for creating tools that simplify processes (please share your GitHub repository).
Our compensation package is competitive, including a range of on-target earnings and equity options.

We offer comprehensive benefits effective from day one, including but not limited to: 401k matching, health, vision, dental, and more. For further details, please refer to our careers page.

We are committed to fostering a diverse, inclusive, and authentic workplace. Censys is an equal-opportunity employer.

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